Highspot Reviews

40 Ratings
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Score 9.0 out of 101

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Reviews (1-25 of 33)

Mauricio Belmonte Mireles profile photo
Score 9 out of 10
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We use Highspot all over the company to have a place where we can find documents about our products, use cases, sales guides, client-facing documents. It gives the associated metrics like the number of times a document is used or shared. You can also see if a document has been read by a prospect.
  • It is very good for sharing information with customers and track if the client has already seen it.
  • It works really great for being updated with the company information and always have the latest version of any document.
  • Gives insightful metrics of both your client/prospect and your team.
  • When you share the same link to many persons, you can not know who opened the document.
  • They could give information about our other colleagues so we have a view of how others are using the best tools.
  • With the same shareable link, you can be able to track the usage of many prospects/clients.
The best scenario is sharing documents/information with customers and prospects and having the possibility of tracking the interactions. Highspot is very useful to have official information and documents, it is great that you can select if a document is shearable outside the company or if it is only for internal use.
Read Mauricio Belmonte Mireles's full review
Karam Virk profile photo
August 23, 2019

Love Highspot

Score 9 out of 10
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Being used across the whole organization as a central hub for all content and resources. Sales, Customer Success, Enablement, Pro Serve, Marketing and Product.

Highspot houses all internal and external content that is for internal knowledge and that can be shared to clients. It's also used for all new hires to access any archived and recent collateral that may be relevant across the different business functions.

Highspot is also used as the personal drive for all employees to save their decks or infosheets. Easy to access or share out to clients from within Highspot
  • Searchable Content + Collateral
  • Organized info by department and provide transparency
  • Allows you to share content externally and track views
  • Solid reporting on which content is performing well
  • More filters on searches
  • More simplified view
Medium to large organizations that have a large amount of content and resources. It is a great tool to organize content by department, industry/vertical, type of content (PDF, Resources, One Pagers, etc.), and internal/external content.

Additionally, it allows users to get what they need very quickly. By a quick search in the search bar you can find the most relevant content that may be buried at the bottom of a more traditional pile.

Highspot is great for sales-focused companies. Allows your Sales Reps to work efficiently and quickly. Lots of features like the "Pitch" feature that allows reps to send out content to a prospect and be able to customize the setting and track the views of that content. Internally admins can then get analytics on what content works and what doesn't.
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ABRAHAM PABLO profile photo
October 03, 2019

Highspot Review

Score 10 out of 10
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Highspot is used as the place where we have access to all product information, we use cases and educational content. The most common uses are by vendors to find the content to send or content to educate us.
  • Content Place
  • create content links
  • Analitycs
  • Directory may be better
  • A more easy interface
  • recommended content may be important
We use the pitch part to share content with customers is a very functional tool. It lets you know when a customer sees your email.
Read ABRAHAM PABLO's full review
No photo available
October 02, 2019

Does what it should!

Score 8 out of 10
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HighSpot is how we surface our internal and external documentation relating to our product. We've built sections for each department to house the information they need.
  • Great visualization for your documents.
  • Great customization to create spaces for your employees to find the content they need.
  • Great keyword searching.
  • Uploading and tagging documents are sometimes cumbersome.
  • Side menus don't always show the things I want to see and don't allow for much customization.
HighSpot is a great place to surface documents that you already have in-house. HighSpot is not a great place to create new documents for sharing.
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Score 9 out of 10
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Highspot is used internally to house our content marketing material, case studies, and internal documents that we use for reference. It is well organized so that different teams have their own material to look at, easily search for any documents in relation to what I need answers on, and to link and track documents that I send out internally to understand what my prospects are looking at the most.
  • Highspot organizes internal content extremely well, making any company resources easy to find.
  • Highspot has great analytics and insights on link tracking for the content you send out externally.
  • Highspot is great for the integrations it has with SSO and gmail.
  • Highspot can be a bit difficult to navigate at times due to how much material can be stored. At times it's just a bit overwhelming
  • I find it a bit cumbersome to add additional content into Highspot.
  • Pitching content is not as simple as it could be. Being able to add templated snippets would be useful.
Highspot is well suited for organizations who have lots of internal documents that people constantly need to be referencing. It's especially good for companies with 200+ employees so that people don't have to constantly ask, "where do I find this content?"
Highspot is not as well suited for small organizations that have fewer internal documents and employees.
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No photo available
Score 8 out of 10
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Highspot is used in the Sales dept to organize sales materials/collateral & track the interest of leads. Other departments also use HighSpot as a place to share resources.
  • Tracking Lead Engagement
  • Sales Resource Database
  • Product Knowledge
  • Resource of Onboarding
  • Somewhat confusing navigation
  • Can feel a little cluttered
Very well suited: a place to share collateral, a place to track lead engagement, and a place to share employee resources and collaborate on sales pitches.
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No photo available
Score 9 out of 10
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Was adopted and utilized by the sales team as a whole. The ability to find, share, and track collateral was an incredible time saver.
  • Track interactions with your documents.
  • The ability to create and share custom pitches within just a few clicks.
  • User-friendly
  • Visuals.
  • Expanded tracking abilities.
When wanting to compile a custom deck or certain collateral to share with a prospect, without ever leaving your email you can search and find the case study you're looking for, etc. and share it much easier. The extensions allowing you to work directly within your email are fantastic.
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Martyn Baker profile photo
June 25, 2018

High on Highspot

Score 9 out of 10
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We use it primarily in the sales and marketing department, but other departments can request access. We use highspot in 2 primary ways; as a repository for internal documents and as a way to manage our delivery of case studies, white papers and success stories to prospects. Internally, it is very easy to find all of the SOP's, reference documents and other relevant sales related information. Externally, it makes tracking responses very easy and we can see clearly what impact our sales strategy is having and what topics are getting the most traction.
  • Outlook Plug-In is very easy to use and allows users to easily access Highspot content
  • Highspot provides instant feedback when an email is opened and data about the length of time the reader spent in the document.
  • Overall ease of use. Highspot is very easy to use and navigation is very intuitive.
  • The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device.
  • The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved.
  • Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well.
I use it extensively in the onboarding process with new reps. It makes my job of onboarding much more efficient because I am able to give new hires the document title and let them look it up on their computer. This serves several purposes; reduction in paper costs for printing docs, reduction in time spent printing, and an immediate familiarization of the reps with how to use the tool. We also use it extensively in prospecting and track the effectiveness of varied approaches so we can refine what works and what does not.
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Kyle Dowling profile photo
Score 10 out of 10
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Our sales and marketing teams use Highspot to manage/update/share content within the organization as well as with our customers and potential customers. Highspot also provides us with valuable insight as to the best content to share with our customers and the best time to do so.
  • Sales and Marketing Content Management
  • Customer Engagement and Analytics
  • Ease of Use
  • Outlook Integration
  • Flexibility in the organization of content
  • They make things so easy in content management that I wish they could design tools to replace all my point software solutions
Highspot is hands down the best solution for managing/organizing/sharing content and tracking analytics of customer engagement and content performance. Highspot has lapped our previous solution for content management (Dropbox and Sharepoint) 10x over. Right now their bread and butter is in content management but, hopefully one day they will expand into replacing my other sales tools (Lead management, CRM, etc.) as well!
Read Kyle Dowling's full review
Loren Lund profile photo
June 29, 2018

Attached and Sold

Score 9 out of 10
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The best way we use Highspot is as a repository of content. I have it connected to my email so I can easily centralize, tag, and send out whitepaper content or demo resources.
  • Search content
  • Creating campaigns
  • Easily tagging to email
  • Content expansion
  • Folders for content
  • Teaching users
Well suited for business development while prospecting. It is not well suited for enablement unless you can assign content to people or tasks.
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Sam Cooper profile photo
Score 9 out of 10
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Our company uses Highspot throughout our nation-wide sales organization. HIghspot allows a central access point for sales materials and provides instant notifications when clients, or prospective clients, view our proposals.
  • Proposal Tracking. Highspot sends notices whenever emails are opened & viewed. I know immediately when a prospective client views a proposal. It also provides specific information on which pages are viewed and how much time each page is viewed.
  • I'm sure there are areas for improvement, but I'm at a loss at the moment to recommend changes.
If your company has a lot of documents, forms, sales materials, etc., Highspot can serve as a central portal for such. Easy access with the ability for each individual to tailor and organize as they wish. Analytics attached provides a nice snapshot of activity.
Read Sam Cooper's full review
Laney Dominick profile photo
Score 9 out of 10
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Our entire sales team across the company uses Highspot for all of our sales support materials. It has helped streamline the process of getting important information out to our clients.
  • Organizes all of our sales information so we can easily send out to clients
  • Easy to send information through the Highspot plug-in for Gmail
  • Easy to track who has opened our emails and viewed the information
  • No areas for improvement that I have found
  • No areas for improvement that I have found
I think Highspot is a great tool for any sales organization.
Read Laney Dominick's full review
Andrew Raby profile photo
Score 10 out of 10
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Highspot is used across our company and addresses the problem of a one-stop shop for company information. It's the "Google" of our company information.
  • Collection of relevant and pertinent company information.
  • Becomes an easily accessed training hub for videos, one sheeters or other formats.
  • Houses my personal company documents for easy access.
  • No complaints
Easy for proposals, finding creative examples, testimonials, industry information,...etc etc
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Natalie Almeleh profile photo
Score 10 out of 10
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We have been using Highspot to keep track of clients and make sure we are sending them the most relevant information
  • All of our material is up to date and relevant to our organization at the current time
  • We can see exactly what parts of the resources are most relevant to the client
  • Our sales are more strategic, effective and relevant to our clients with Highspot and that is an invaluable resource to us
  • Highspot is a fantastic tool, it would be great to have a bit more room for organization within the tool,
  • A specific tutorial when getting started as well
Highspot is great when sending multiple resources to a client, and understanding what is important to that specific client
Read Natalie Almeleh's full review
No photo available
Score 9 out of 10
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Highspot is being used by a large portion of our sales team (all of our 90 Account Executives, not Account Development Representatives). The primary business problem that it addresses is the difficulty in assessing the seriousness of our buyers. Though we'd like to think that we can get an accurate reading of our prospects by ourselves, the reality is that it is often times very difficult to gauge a company's interest.
  • Gives you the ability to see the exact time that a prospect spends on certain pages - this helps to get an even better understanding of what your contact values.
  • It's very easy to search for other content that your co-workers are using
  • "Remix function" - You can edit other people's content and add in pieces of your own in as well. EXTREMELY helpful.
  • Sometimes it doesn't track accurately at all times. Ie: My contact has looked at the material based on a follow-up conversation but highspot didn't record that.
  • It'd be nice if you could see how much time a prospect spends on different parts of a marketing video rather than just being notified that your prospect viewed the video.
  • It'd be nice to "pitch" multiple documents at once without having to do it through a "Template".
Scenarios that it's well suited:
  • follow up materials after a meeting
  • scheduling purposes (ie: If I can see that they haven't even opened a reminder email for a meeting, it's likely they won't attend - this saves me time.)
Scenarios that it's less suited: I have essentially used highspot as an email tracker at times, and it's generally less appropriate/ a lot of manual work for this.
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No photo available
Score 10 out of 10
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Highspot is our go-to sales collateral source. Anything on competitors, case studies, market news, product one-sheets, etc., can be easily found on Highspot, inserted into an email, LinkedIn message, or outreach sequence. I no longer have to save hundreds of files and documents on my computer to make sure I have the most up to date collateral.
  • Excellent search capabilities
  • Beautiful interface
  • Amazing integrations with Gmail, LinkedIn, and Chrome
  • Nothing really
Companies who have shared documents need a tool like Highspot. There are more cost-effective tools suited to a smaller organization but if you want something to be adopted easily across an organization, there is no better option.
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No photo available
Score 8 out of 10
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Highspot is being used by our sales and marketing team to help both train and manage the sales enablement process. It's very effective in surfacing content directly to our opportunities in salesforce and helping with version control across our pitch decks. Highspot has made it even easier to upload content to our database that we want our sales reps to use throughout the lifecycle of an opportunity.
  • Very easy to maintain version control of content
  • Allows sales reps to see important marketing content right in salesforce
  • Uses tagging effectively to match content to relevant opportunities
  • Could be easier/more intuitive to create content tags
  • Is a little bit pricey relative to competition
  • Could have a minimize feature in the opportunity in salesforce
Highspot is great for surfacing the content our marketing team creates and provides the most relevant opportunities. It does this in an automated way based on tagging content that is really easy. For us, Highspot is a little less useful for tracking prospect engagement with our content and seeing emails opened or clicked.
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Chris Sharpless profile photo
Score 10 out of 10
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The Sales team uses Highspot. It helps us track who is most interested after our demos as well as keeps us from sending large attachments.
  • Tracks Interest from prospects, what slides they are looking at and for how long.
  • If a prospect re engages and looks at something a year later, you will get a notification and know who to reach out to.
  • Easy for prospects to share content internally with each other.
  • Sometimes the links will wear down because of email trackers or other technology. If they can fix that, then this would be a perfect product.
Well suited for meeting follow up. Decent for sending links to prospects, but not the best for mass prospecting because you wouldn't be able to tell who exactly looked at it, if it's the same link to multiple companies.
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Keshia Carlson profile photo
March 27, 2017

Great Sales Tool

Score 10 out of 10
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The account executives and leadership at PayScale rely heavily on Highspot to gauge the prospect's interest throughout our sales process. It is absolutely crucial in order to spend our time wisely and close biz. I would highly recommend this platform to anyone selling software, specifically.

  • Immediate view notification, allowing me to pick up the phone and know they'll answer.
  • Shows the length of time spent on each content's page, showing me what is most important to them.
  • It is quick to upload content, never to delay my followup.
  • I would like to know on highspot's feed exactly who is viewing it. While it shows in Salesforce, it is limited to if the contact is uploaded in Salesforce.
Highspot is suited for follow up materials, to keep the prospect engaged and understand likelihood of buying.
Read Keshia Carlson's full review
Rachel Goldberg profile photo
Score 10 out of 10
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We use Highspot as a sales team to 1) share and organize content internally and 2) streamline how we share content and business cases with our customers. It allows our team to collaborate and improve how we message and present our product/services. As individual sales reps, Highspot provides unparalleled visibility into who and how prospect are engaging with the materials we send them. For our prospects, they're able to access, share, and download content with links or preview emails so their inboxes don't get clogged with big files.
  • Notification and clarity into engagement of content. I get an email notification and platform update when someone opens a PDF and I can see in real-time what page they view and for how long.
  • Search function.
  • Customer Service. The Highspot team is quick to respond, asks for feedback, and is continually making their tool even better.
  • Super simple. It's easy to train users.
  • The zoom in/out is a little wonky.
  • If a tab is left open, the counter continues to mark this as a view. This is the person and not Highspot. I'm pretty sure they've added a kill switch, I don't get notifications of people viewing slides for 10+ hrs anymore.
Anyone that has to send PDFs to an external party, or internally for that matter, could benefit from Highspot.
Read Rachel Goldberg's full review
Alora Rutledge profile photo
Score 10 out of 10
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Highspot is being used throughout the sales organization to increase the efficiency of identifying and sending relevant materials for both internal and external purposes. It also helps keep resources and documentation organized, therefore saving time when trying to locate and deliver information.
  • Great interface for user-friendly usage
  • Efficient storage of materials
  • Quick and easy sending capabilities directly through the platform
  • The only con I can think of is on my part, which would be needing to use the platform more.
Highspot is well suited when trying to quickly identify and deliver materials. It's less appropriate for documents that I send to prospects regularly, as I just store those in a local folder that is easy to access directly from my email.
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Logan Toskey profile photo
Score 10 out of 10
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Most of [my] organization uses Highspot, but specifically on the sales floor, we use it to store our collateral and our marketing content to easily distribute it to clients. Many of the files we wish to share are too large for an email, but Highspot makes sharing them very simple, also allowing for them to be sorted by category and searched later by key terms which is a huge time savings.
  • Highspot does a great job of storing our marketing content and making it simple to send out to clients.
  • Highspot has very good internal metrics to understand which pieces of content are most popular among clients.
  • Highspot has great search functionality so that I can filter my request a number of different ways.
  • I honestly don't have too much that bugs me about Highspot.
In sales, especially where visuals are needed to assist in the sale of your product, Highspot is a must have in my opinion.
Read Logan Toskey's full review
Cameron Geisler profile photo
March 23, 2017

Business Critical

Score 10 out of 10
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Highspot is used primarily on the sales and marketing teams. We're using it as a sales enablement tool to help reps better understand the impact that our materials have on people we're interacting with. Rather than aimlessly creating content and hoping it works, Highspot enables us to be more targeted in our approach and focus on what is consistently resonating with people vs. what isn't.
  • Targeted tracking of materials (ie if I send a 4 page PDF and my contact looks at pages 3/4 the most, I have insight into this and I can be more prepared on follow up calls to discuss materials from pages 3-4).
  • Easy to use interface.
  • Integration with Outlook.
  • The whole process of uploading a material and creating a pitch can seem cumbersome at times. But it's worth it.
  • Seeing team-wide statistics on open rate/materials most viewed would be super helpful.
I'm using Highspot daily to upload and track materials that I'm sending out to clients. For example, if I've presented a powerpoint to a team of 3 people, and I follow up in an email with said powerpoint, Highspot allows me to track which pages are getting the most attention. Basically, any sort of material that's getting sent out pre-sale is going to be uploaded and pitched through Highspot!
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Heather Harrison profile photo
Score 10 out of 10
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Our whole entire sales team (100+) has access to Highspot and we use it every day. Highspot uncovers who is actually interested in our product after we have demonstrations with them. After we have our demonstration, we send our prospects follow up material. Highspot notifies us when the contact opens any material, what pages they looked and for how long in real time! It really allows me to narrow down to my opportunities who are actually interested in our product.
  • Tracks active opportunities in your pipeline.
  • Allows you to contact prospects when they are actively looking at your material.
  • Saves time on prospecting.
  • Nothing, honestly.
Highspot is well suited for Account Executives who are trying to sell their product and also for account managers to help with retention of customers. Highspot is less appropriate for Account Development Reps who are simply trying to book new appointments.
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John McIsaac profile photo
Score 10 out of 10
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Several of our departments here at PayScale use Highspot but I can only speak to my experience with it in sales. In that experience, I can say it is the most user friendly and consistently performing tool at my disposal - outside of maybe my phone. I send all of my follow up materials to prospects via Highspot. It lets me see exactly how engaged that prospect was when they're looking through my follow up docs. When I started here, nobody had to give me a ton of files and explain why I'd send each one. They just told me to search my teammates on Highspot. If I don't have it, somebody else does and I can share it instantly. I love it.
  • Track engagement with shared documents.
  • Share content.
  • Manage content collaboratively.
  • I use it so often to upload individualized content, that I wish there was a template to upload a new item, name it, and relate it to a contact, automatically. It takes me maybe 10 seconds to do that 8 times a day. So I guess that would save me a minute and a half a day.
You just got off the phone with a prospect. They mentioned X, a first for one of your prospects. You don't have any content related to X. You search Highspot for X and one of your colleagues dealt with it last month. They had created and uploaded a relevant piece of content related to X. You save it to your spot and share it with your prospect. Turns out it was relevant to your prospect, they read through it, downloaded it, and now they're a client.
Read John McIsaac's full review

About Highspot

Highspot is an advanced sales enablement platform, with sales content tools and content analytics. Users can find the most relevant content for each situation, have flexible ways to present content to customers, and gain real-time visibility into whether customers find the content engaging. Highspot sales content tools include asset management, sales playbooks, online presentations, etc. Advanced analytics lets marketing and sales understand how content is performing across the sales cycle and provides actionable insights so pitches and content can be optimized. Highspot aims to close the loop across marketing, sales, and customers, in order to help companies engage more effectively with their audiences.

Highspot Features

Has featureSales Content Management
Has featureOnline Pitching
Has featureSales Performance Analytics
Has featureGuided Selling
Has featureIn-context Sales Training
Has featureSales Email with prospect engagement alerts

Highspot Screenshots

Highspot Integrations

Highspot Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

Highspot Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Highspot Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web