TrustRadius
Highspot is a sales content management software solution offered by Highspot.https://media.trustradius.com/product-logos/bG/NM/TD0CW2G3NBQ0.PNGHighspotHighspot is a great resource2019-05-24T22:15:04.809ZHighspot is used in the Sales dept to organize sales materials/collateral & track the interest of leads. Other departments also use HighSpot as a place to share resources.,Tracking Lead Engagement
Sales Resource Database
Product Knowledge
Resource of Onboarding,Somewhat confusing navigation
Can feel a little cluttered,8,ROI on time: is a prospect worth continued follow up?
ROI on engagement: helps determine where to spend time.
ROI on time: fewer emails back and forth with employees asking for specific resources.,Outreach, Gong.io, MindTickleVerified UserHighspot: a "must buy" for any sales team2019-05-24T21:54:07.278ZWas adopted and utilized by the sales team as a whole. The ability to find, share, and track collateral was an incredible time saver.,Track interactions with your documents.
The ability to create and share custom pitches within just a few clicks.
User-friendly,Visuals.
Expanded tracking abilities.,9,Exorbitant hours saved on tedious busy work.
Time back in my day to focus on selling.
More professional pitches being shared/elevates the quality of work I'm presenting and sharing.,,Gong.io, Outreach, FrontSpinVerified UserHigh on Highspot2018-06-25T17:41:02.726ZWe use it primarily in the sales and marketing department, but other departments can request access. We use highspot in 2 primary ways; as a repository for internal documents and as a way to manage our delivery of case studies, white papers and success stories to prospects. Internally, it is very easy to find all of the SOP's, reference documents and other relevant sales related information. Externally, it makes tracking responses very easy and we can see clearly what impact our sales strategy is having and what topics are getting the most traction.,Outlook Plug-In is very easy to use and allows users to easily access Highspot content
Highspot provides instant feedback when an email is opened and data about the length of time the reader spent in the document.
Overall ease of use. Highspot is very easy to use and navigation is very intuitive.,The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device.
The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved.
Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well.,9,We have seen a positive ROI with efficiency. Our reps know where to go look for internal documents, as well as case studies, white papers, brochures so they do not need to ask their manager or colleagues for help.
The analytics have also provided a positive ROI because we can see which activities generate responses and can tailor our days to fit the most productive activities.
We have also seen a positive ROI in engagement. Highspot makes it easy to share content with prospects and our reps have embraced that as a part of the prospecting process.
One negative, and it is a consistent theme with a lot of sales teams, Highspot has made it almost too easy to share and some reps rely too heavily on those communications and are hesitant to pick up the phone. We (the sales leadership team) see Highspot as a piece of the puzzle, not the whole solution and do not want reps relying on Highspot as their only outreach.,Showpad and DocSendMartyn BakerHighspot will drastically improve production and reduce frustration for your sales team2018-06-21T21:40:16.024ZOur sales and marketing teams use Highspot to manage/update/share content within the organization as well as with our customers and potential customers. Highspot also provides us with valuable insight as to the best content to share with our customers and the best time to do so.,Sales and Marketing Content Management
Customer Engagement and Analytics
Ease of Use
Outlook Integration
Flexibility in the organization of content,They make things so easy in content management that I wish they could design tools to replace all my point software solutions,10,Drastic reduction in time searching for, updating, and sharing content
Several closed won opportunities attributed to Highspot content tracking and analytics feature,MS SharePoint and Dropbox,Salesforce Lightning, ZoomInfoKyle DowlingAttached and Sold2018-06-29T18:07:33.528ZThe best way we use Highspot is as a repository of content. I have it connected to my email so I can easily centralize, tag, and send out whitepaper content or demo resources.,Search content
Creating campaigns
Easily tagging to email,Content expansion
Folders for content
Teaching users,9,More sales opps
Easier learning for products
Less searching,NetSuite, Salesforce Commerce Cloud, HubSpot, Concur Expense, Xactly Incent, Fuze, GoToMeeting, Zoom, ZOOM Quality Management Suite, Asana, Google Drive, Confluent Cloud, lynda.com, CultureIQ, Samanage, Greenhouse, Code42 (formerly CrashPlan), JIRA Service Desk and Slack,Concur Expense, Slack, Domo, Samanage, Google Drive, AsanaLoren LundTracking with Highspot2018-06-18T20:25:52.747ZOur company uses Highspot throughout our nation-wide sales organization. HIghspot allows a central access point for sales materials and provides instant notifications when clients, or prospective clients, view our proposals.,Proposal Tracking. Highspot sends notices whenever emails are opened & viewed. I know immediately when a prospective client views a proposal. It also provides specific information on which pages are viewed and how much time each page is viewed.,I'm sure there are areas for improvement, but I'm at a loss at the moment to recommend changes.,9,I'm not privy to the subscription cost of this service so I cannot comment on the ROI. However, I will say that the sales staff in our local office has come to rely on Highspot for improving the sales process.,Microsoft Office 2016Sam CooperHighspot- I use it because it is helpful!! I wouldn't use it if it wasn't :)2018-06-28T17:07:08.831ZOur entire sales team across the company uses Highspot for all of our sales support materials. It has helped streamline the process of getting important information out to our clients.,Organizes all of our sales information so we can easily send out to clients
Easy to send information through the Highspot plug-in for Gmail
Easy to track who has opened our emails and viewed the information,No areas for improvement that I have found
No areas for improvement that I have found,9,I am not sure of exact numbers but it has had a positive impact on my sales production.,Laney DominickIt's like the "Google" of your company info, but much more.2018-06-18T20:41:41.524ZHighspot is used across our company and addresses the problem of a one-stop shop for company information. It's the "Google" of our company information.,Collection of relevant and pertinent company information.
Becomes an easily accessed training hub for videos, one sheeters or other formats.
Houses my personal company documents for easy access.,No complaints,10,More professional presentation for email and overall efficiency of outgoing information...which I am unable to quantify, but is undoubtedly making us more productive.,,Salesforce Lightning, Google DriveAndrew RabyGo-To Efficiency Tool2018-06-18T17:48:22.948ZWe have been using Highspot to keep track of clients and make sure we are sending them the most relevant information,All of our material is up to date and relevant to our organization at the current time
We can see exactly what parts of the resources are most relevant to the client
Our sales are more strategic, effective and relevant to our clients with Highspot and that is an invaluable resource to us,Highspot is a fantastic tool, it would be great to have a bit more room for organization within the tool,
A specific tutorial when getting started as well,10,Highspot has allowed for us to effectively use our time where it matters
Highspot allows for me to be strategic in my sales,,Salesforce App Cloud, Outreach, SlackNatalie AlmelehHighspot - a must-have tool2018-06-15T16:04:00.102ZHighspot is being used by a large portion of our sales team (all of our 90 Account Executives, not Account Development Representatives). The primary business problem that it addresses is the difficulty in assessing the seriousness of our buyers. Though we'd like to think that we can get an accurate reading of our prospects by ourselves, the reality is that it is often times very difficult to gauge a company's interest.,Gives you the ability to see the exact time that a prospect spends on certain pages - this helps to get an even better understanding of what your contact values.
It's very easy to search for other content that your co-workers are using
"Remix function" - You can edit other people's content and add in pieces of your own in as well. EXTREMELY helpful.,Sometimes it doesn't track accurately at all times. Ie: My contact has looked at the material based on a follow-up conversation but highspot didn't record that.
It'd be nice if you could see how much time a prospect spends on different parts of a marketing video rather than just being notified that your prospect viewed the video.
It'd be nice to "pitch" multiple documents at once without having to do it through a "Template".,9,The ROI is the extreme time savings - to identify which accounts to focus on and really prioritize vs other accounts to spend less time on
It's sped up my follow up process significantly. Only if an account opens material from my initial email will I continue to send supporting documents. Previously, I focused on very customized emails for all my accounts (which is quite time intensive) only to learn that some of the accounts opened nothing of what I had prepared.
I can when a prospect is re-engaging and be proactive about the conversation. This allows me to prep, read previous notes, and be ready for a call immediately.,HubSpot,Outreach, SalesLoft, GoToMeeting, Salesforce Commerce CloudVerified UserBest collateral tool available2018-05-26T20:59:54.639ZHighspot is our go-to sales collateral source. Anything on competitors, case studies, market news, product one-sheets, etc., can be easily found on Highspot, inserted into an email, LinkedIn message, or outreach sequence. I no longer have to save hundreds of files and documents on my computer to make sure I have the most up to date collateral.,Excellent search capabilities
Beautiful interface
Amazing integrations with Gmail, LinkedIn, and Chrome,Nothing really,10,Increase content sharing 15x across the organization
Provides important analytics to better understand collateral usage,Octiv (formerly Tinderbox)Verified UserHighspot extremely helpful for sales enablement and operations teams2018-01-16T15:14:19.967ZHighspot is being used by our sales and marketing team to help both train and manage the sales enablement process. It's very effective in surfacing content directly to our opportunities in salesforce and helping with version control across our pitch decks. Highspot has made it even easier to upload content to our database that we want our sales reps to use throughout the lifecycle of an opportunity.,Very easy to maintain version control of content
Allows sales reps to see important marketing content right in salesforce
Uses tagging effectively to match content to relevant opportunities,Could be easier/more intuitive to create content tags
Is a little bit pricey relative to competition
Could have a minimize feature in the opportunity in salesforce,8,Made training our sales reps more efficient
Made surfacing content to sales reps more efficient
Has helped us cut out the cost of other software we were using,Bloomfire and HubSpot,YouEarnedIt, Canvas, Azuqua Platform, OktaVerified UserHighSpot - For sharing information internally and with prospects2017-03-23T20:45:10.522ZThe Sales team uses Highspot. It helps us track who is most interested after our demos as well as keeps us from sending large attachments.,Tracks Interest from prospects, what slides they are looking at and for how long.
If a prospect re engages and looks at something a year later, you will get a notification and know who to reach out to.
Easy for prospects to share content internally with each other.,Sometimes the links will wear down because of email trackers or other technology. If they can fix that, then this would be a perfect product.,10,It has really helped me close certain deals by gauging their interest and knowing how to game plan their interest.
It has also kept my mailbox from getting clogged with a bunch of attachments.,,SalesLoftChris SharplessGreat Sales Tool2017-03-27T18:26:02.711ZThe account executives and leadership at PayScale rely heavily on Highspot to gauge the prospect's interest throughout our sales process. It is absolutely crucial in order to spend our time wisely and close biz. I would highly recommend this platform to anyone selling software, specifically.,Immediate view notification, allowing me to pick up the phone and know they'll answer.
Shows the length of time spent on each content's page, showing me what is most important to them.
It is quick to upload content, never to delay my followup.,I would like to know on highspot's feed exactly who is viewing it. While it shows in salesforce, it is limited to if the contact is uploaded in salesforce.,10,More closed deals,sidekick,Salesforce.com, SalesLoftKeshia CarlsonSo many high fives for Highspot2017-03-24T17:00:27.677ZWe use Highspot as a sales team to 1) share and organize content internally and 2) streamline how we share content and business cases with our customers. It allows our team to collaborate and improve how we message and present our product/services. As individual sales reps, Highspot provides unparalleled visibility into who and how prospect are engaging with the materials we send them. For our prospects, they're able to access, share, and download content with links or preview emails so their inboxes don't get clogged with big files.,Notification and clarity into engagement of content. I get an email notification and platform update when someone opens a PDF and I can see in real-time what page they view and for how long.
Search function.
Customer Service. The Highspot team is quick to respond, asks for feedback, and is continually making their tool even better.
Super simple. It's easy to train users.,The zoom in/out is a little wonky.
If a tab is left open, the counter continues to mark this as a view. This is the person and not Highspot. I'm pretty sure they've added a kill switch, I don't get notifications of people viewing slides for 10+ hrs anymore.,10,I know who to focus my attention on and what to address depending on what someone views.
If someone hasn't reviewed their slides, chances are we need to do that together. I don't just go off blind trust.,Salesforce.com, ScheduleOnce, ConnectAndSellRachel GoldbergLess time digging = more time generating revenue!2017-03-24T16:52:45.999ZHighspot is being used throughout the sales organization to increase the efficiency of identifying and sending relevant materials for both internal and external purposes. It also helps keep resources and documentation organized, therefore saving time when trying to locate and deliver information.,Great interface for user-friendly usage
Efficient storage of materials
Quick and easy sending capabilities directly through the platform,The only con I can think of is on my part, which would be needing to use the platform more.,10,Time saving
Easy accessibility
OrganizationAlora RutledgeHighspot - a game changer for inside sales2017-03-24T16:44:09.684ZMost of [my] organization uses Highspot, but specifically on the sales floor, we use it to store our collateral and our marketing content to easily distribute it to clients. Many of the files we wish to share are too large for an email, but Highspot makes sharing them very simple, also allowing for them to be sorted by category and searched later by key terms which is a huge time savings.,Highspot does a great job of storing our marketing content and making it simple to send out to clients.
Highspot has very good internal metrics to understand which pieces of content are most popular among clients.
Highspot has great search functionality so that I can filter my request a number of different ways.,I honestly don't have too much that bugs me about Highspot.,10,It's definitely helped me close more business since it's streamlined how our content is viewed during the proposal process.,Salesforce.com, SalesLoftLogan ToskeyBusiness Critical2017-03-23T21:56:28.181ZHighspot is used primarily on the sales and marketing teams. We're using it as a sales enablement tool to help reps better understand the impact that our materials have on people we're interacting with. Rather than aimlessly creating content and hoping it works, Highspot enables us to be more targeted in our approach and focus on what is consistently resonating with people vs. what isn't.,Targeted tracking of materials (ie if I send a 4 page PDF and my contact looks at pages 3/4 the most, I have insight into this and I can be more prepared on follow up calls to discuss materials from pages 3-4).
Easy to use interface.
Integration with Outlook.,The whole process of uploading a material and creating a pitch can seem cumbersome at times. But it's worth it.
Seeing team-wide statistics on open rate/materials most viewed would be super helpful.,10,Legitimately no negative impact for me.,,Salesforce.com, SalesLoft, SlackCameron GeislerEvery Sales Person NEEDS Highspot!2017-03-23T20:39:13.396ZOur whole entire sales team (100+) has access to Highspot and we use it every day. Highspot uncovers who is actually interested in our product after we have demonstrations with them. After we have our demonstration, we send our prospects follow up material. Highspot notifies us when the contact opens any material, what pages they looked and for how long in real time! It really allows me to narrow down to my opportunities who are actually interested in our product.,Tracks active opportunities in your pipeline.
Allows you to contact prospects when they are actively looking at your material.
Saves time on prospecting.,Nothing, honestly.,10,Time Saving
More efficient sales process,,ConnectAndSell, Salesforce.com, SalesLoftHeather HarrisonMy favorite tool in the sales arsenal2017-03-23T16:23:37.124ZSeveral of our departments here at PayScale use Highspot but I can only speak to my experience with it in sales. In that experience, I can say it is the most user friendly and consistently performing tool at my disposal - outside of maybe my phone. I send all of my follow up materials to prospects via Highspot. It lets me see exactly how engaged that prospect was when they're looking through my follow up docs. When I started here, nobody had to give me a ton of files and explain why I'd send each one. They just told me to search my teammates on Highspot. If I don't have it, somebody else does and I can share it instantly. I love it.,Track engagement with shared documents.
Share content.
Manage content collaboratively.,I use it so often to upload individualized content, that I wish there was a template to upload a new item, name it, and relate it to a contact, automatically. It takes me maybe 10 seconds to do that 8 times a day. So I guess that would save me a minute and a half a day.,10,I spend more time selling and less time creating.
I can tell which of my prospects are actually interested.John McIsaacGreat for content management2017-03-27T20:02:48.681ZWe use it predominantly for sales. The main purposes are for content management and for content tracking.,Tracking customer engagement on content
Organization of internal content
Collaboration between users to share and revise content,Data and analytics could maybe be reported a bit more upfront and automatic,10,I save time sending follow up content
The content I send is higher quality
I understand when my prospects engage with my content,Kyle GutzlerHighspot Helps Me Connect to Relevant Content2017-03-23T21:19:10.196ZHighspot is being used across our organization for content organization and file sharing. It helps us to create a more collaborative culture of sharing resources.,Highspot makes it so simple for me to find the content I am looking for without any frustration.
I especially love the way the content is organized so that featured content gets prioritized and it recommends content based on my search history and people I follow.
Highspot also allows me to bookmark content and essentially build a library of resources that help me in my day-to-day role.,I'd love to see HighSpot integrate with Gmail and/or Google Drive.,10,Highspot has saved me a ton of time and made it easier for me to find the documents I need in my role.Cassandra LiskaHighSPOT= High--> Save Processes or Time2017-03-23T21:13:05.198ZPayScale Uses Highspot through multiple departments. It allows for us to internally share content easily whether that is new product information, marketing materials, etc.,Places all relevant content used internally and externally in one place/updates across the board.
Makes it easy for me to organization my follow up with potential partners.
Helps to track engagement of my prospects.,Easier editing of existing content within Highspot.
Potentially provide templates/content for us.,10,Saves me time.
Helps me find content for other colleagues I hadn't previously created myself.
Lets me see which prospects are engaged and active in assessment, and which may not be.,,Salesforce.com, SalesLoftClarissa SnowAll sales roles need this!2017-03-23T20:43:15.764ZHighspot is being used by our entire sales department. Highspot helps us in three ways. The first way is that It is solving the problem of identifying how interested a prospect is with purchasing our product. The second way is the tool is managing the content we send to customers. And the third way is they allow communication between teams on best practices of whats working/not working.,Tracks usage of our content
Enables teams to collaborate
Houses all of our internal materials,Everything I have had an issue with, they have seemed to address.,10,Helps me close more business! I can now focus on the customers who read my content and are interested in my product over people who are not interested.,Salesforce.com, MarketoAlicia TobinHighspot hits the spot!2017-06-02T16:30:17.058ZThe entire Customer Care department uses Highspot. This includes Technical Support, Implementation, Professional Services, Project Management and Customer Success. Highspot has given the whole department and each group a single resource for the truth. We have been able to provide a single environment where the latest tool, template, Brainshark content, training and customer facing content is accessible to each member of the department. This saves time by reducing time spent searching for files or asking colleagues. It helps each member deliver more effective services by increasing the confidence that they have access to the latest and greatest content or template.,Easy to use and implement.
Easy to update and manage on an on-going basis.
Phenomenal search feature - quickly returns the right content.,Managing users and access controls needs some development. It is clear the front end has been the focus of development because it is very well done. The back end could use some attention for those of us tasked with managing the platform for others.,10,We moved from SharePoint to Highspot and it has had a very positive impact on our ability to deliver services more effectively, consistently and efficiently. I do not have any data to show time saved searching for content, but there is no doubt that it has impacted the speed with which the team can locate, utilize and/or distribute important resources.,MS SharePoint,Gainsight, HooplaVerified User
Unspecified
Highspot
32 Ratings
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