Highspot Reviews

If you're looking for a platform to house and manage content for your sellers to leverage in presentations as well as in emails, Highspot is a great asset. It's a very intuitive platform that doesn't have a bunch of fluff to sort through to get to what you are looking for. The ability to create different homepages depending on which department a user is a part of is also a great feature. Our Sales team will log on and see the most important documents for them, and then our Marketing team can log in and see something completely different.

Highspot is great as a sales toolkit. Sending a sales pitch is easy and because it integrated with Gmail and Salesloft, the sales team and the SDRs can quickly and easily include the appropriate content in an email. If sent from Highspot, you can see details about who opened the pitch and how long they accessed the content. If sending from Gmail or Salesloft, you cannot see those details.

When I need to build presentations to our customers, Highspot is always the place to go. In Highspot, I can find useful materials, business use cases, and other references that help me build presentations quickly. The platform offers our company a good way to organize our content and quickly share it across different departments.

Sales organizations that require a lot of follow up information in regards to pdfs, info sheets, etc

I have only reached out to their support team once, but I received helped very quickly.

Highspot is great for simple presentation/screen-share needs. I love how easy it is to upload and sort content. It's also great for sharing presentations/collateral company-wide. If you need a comprehensive solution with more advanced screen share capabilities, you may want to look elsewhere.

We've always had issues resolved in a timely manner. They are consistently making sure there are improvements to their platform.

Any BDR, Sales and/or Customer Success team should be using Highspot to track how their own team is utilizing marketing resources. Externally, Highspot offers high visibility into opens, level of engagement and overall views.

Any time our team has a question, the Highspot team is super responsive and able to help us resolve a question. A++

The best scenario is sharing documents/information with customers and prospects and having the possibility of tracking the interactions. Highspot is very useful to have official information and documents, it is great that you can select if a document is shearable outside the company or if it is only for internal use.

I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.

It's great for storing presentations and product information. It's good for sharing info within the company.

Good support so far.

Medium to large organizations that have a large amount of content and resources. It is a great tool to organize content by department, industry/vertical, type of content (PDF, Resources, One Pagers, etc.), and internal/external content.

Additionally, it allows users to get what they need very quickly. By a quick search in the search bar you can find the most relevant content that may be buried at the bottom of a more traditional pile.

Highspot is great for sales-focused companies. Allows your Sales Reps to work efficiently and quickly. Lots of features like the "Pitch" feature that allows reps to send out content to a prospect and be able to customize the setting and track the views of that content. Internally admins can then get analytics on what content works and what doesn't.

I have not had to use support for Highspot

We use the pitch part to share content with customers is a very functional tool. It lets you know when a customer sees your email.

I haven't used a support, it never has failed.

Highspot is well-suited for Sales professionals who want to engage their prospects/customers through content, as it allows them to share and track their engagement. It is also suited for content sharing among teams, and has easy-to-use remixing functionalities. However, the tool is not well-suited for regional teams who use localized assets, since there is no option to switch from an English version to a localized version (e.g. French), making it difficult/more time-consuming for non-English sales reps to locate an asset in their preferred language, after they have found it in English.

I only gave an 8 because I requested multiple times, over the last 2-3 years, to create a better user-experience for regional teams using localized assets, but these issues still haven't been addressed.

Any organization. Highspot is a platform that I've found myself needing at every startup I've ever worked at. It's also a tool that I've heard various marketing personnel wish for. Their recent round of funding is a perfect example of how badly a tool such as Highspot, has been needed for quite some time.

Personally I've not had the chance to speak with Highspot's CS team. However, I have heard from our Sales Operations team that Highspot tends to be more responsive/engaged than most other support teams.

HighSpot is a great place to surface documents that you already have in-house. HighSpot is not a great place to create new documents for sharing.

I've never had to work with HighSpot support.

Highspot is well suited for organizations who have lots of internal documents that people constantly need to be referencing. It's especially good for companies with 200+ employees so that people don't have to constantly ask, "where do I find this content?"
Highspot is not as well suited for small organizations that have fewer internal documents and employees.

We have internal people who manage Highspot that are so well trained on the product that it must come from the customer success manager from Highspot. The platform is basic and pretty straightforward to use, meaning that there is not that much help or assistance needed on an ongoing basis.

Highspot is incredible if you do any sort of outreach with collateral or content. Knowing when someone looked at a piece of collateral is incredibly important to knowing when to reach out to a prospect.

Highspot is a fantastic tool and deserves high marks for what it does.

I use it extensively in the onboarding process with new reps. It makes my job of onboarding much more efficient because I am able to give new hires the document title and let them look it up on their computer. This serves several purposes; reduction in paper costs for printing docs, reduction in time spent printing, and an immediate familiarization of the reps with how to use the tool. We also use it extensively in prospecting and track the effectiveness of varied approaches so we can refine what works and what does not.

Highspot is hands down the best solution for managing/organizing/sharing content and tracking analytics of customer engagement and content performance. Highspot has lapped our previous solution for content management (Dropbox and Sharepoint) 10x over. Right now their bread and butter is in content management but, hopefully one day they will expand into replacing my other sales tools (Lead management, CRM, etc.) as well!

Well suited for business development while prospecting. It is not well suited for enablement unless you can assign content to people or tasks.

If your company has a lot of documents, forms, sales materials, etc., Highspot can serve as a central portal for such. Easy access with the ability for each individual to tailor and organize as they wish. Analytics attached provides a nice snapshot of activity.

I think Highspot is a great tool for any sales organization.

Easy for proposals, finding creative examples, testimonials, industry information,...etc etc

Highspot is great when sending multiple resources to a client, and understanding what is important to that specific client

Well suited for meeting follow up. Decent for sending links to prospects, but not the best for mass prospecting because you wouldn't be able to tell who exactly looked at it, if it's the same link to multiple companies.

Highspot is suited for follow up materials, to keep the prospect engaged and understand likelihood of buying.

Anyone that has to send PDFs to an external party, or internally for that matter, could benefit from Highspot.