Highspot

Highspot

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Score 9.0 out of 100
Top Rated
Highspot

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Highspot delivers

10 out of 10
December 20, 2019
It's being used by the entire organization to view company information. It is used to access files and presentations, and to share info …
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What is Highspot?

Highspot is a sales content management software solution offered by Highspot.

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Product Details

What is Highspot?

Highspot is an advanced sales enablement platform, with sales content tools and content analytics. Users can find the most relevant content for each situation, have flexible ways to present content to customers, and gain real-time visibility into whether customers find the content engaging. Highspot sales content tools include asset management, sales playbooks, online presentations, etc. Advanced analytics lets marketing and sales understand how content is performing across the sales cycle and provides actionable insights so pitches and content can be optimized. Highspot aims to close the loop across marketing, sales, and customers, in order to help companies engage more effectively with their audiences.

Highspot Features

  • Supported: Sales Content Management
  • Supported: Online Pitching
  • Supported: Sales Performance Analytics
  • Supported: Guided Selling
  • Supported: In-context Sales Training
  • Supported: Sales Email with prospect engagement alerts

Highspot Screenshots

Screenshot of Content organization optimized to make your reps efficientScreenshot of Content usage analyticsScreenshot of Salesforce integration provides recommended content and guided selling based on opportunity context.

Highspot Integrations

Highspot Competitors

Highspot Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Frequently Asked Questions

Highspot is a sales content management software solution offered by Highspot.

Seismic and Showpad Content are common alternatives for Highspot.

Reviewers rate Support Rating highest, with a score of 9.9.

The most common users of Highspot are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

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Reviews and Ratings

 (112)

Ratings

Reviews

(1-25 of 52)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Highspot for managing our content, which is used by our sales team on an ongoing basis. We also use Highspot for creating pitches for prospects where we send the most updated collateral and can manage their level of engagement with the content. This allows us to understand which content works better and which doesn't.
  • Manages contnet
  • Recommends the content to share
  • Manage pitches
  • look and feel of pitches
Works very well for account-based marketing. Collateral can be tailored and shared with each and every customer and based on them interacting with the content on a regular basis or even sporadically or any other way they see fit depending on their role or their title or their department you can clearly see the value
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Highspot as an Account Executive. The business problems we use Highspot for are to help us centralize where our most up-to-date assets are and to track engagement on the proposals/follow-ups we send to prospective clients. This has helped save me time on what materials to include with my clients and nail timing on when and what to follow up with as Highspot alerts me on where my prospects are spending the most time within my proposal decks.
  • Timing / Engagement - our deal cycles involve multiple personas and cross collaboration across up to 3 divisions within companies. We don't always have direct access to the DM. Using Highspot's trackable links shows me when/if DM's have viewed my proposal, which helps me gauge how our deal ranks amongst their priorities.
  • Knowing this, I'm able to tailor my follow-ups to highlight and ask questions on which slides they are spending the most time on. It also helps me nail timing as Highspot alerts me when my proposal has been viewed so I can follow up with my prospects when we're top of mind.
  • Assets - before Highspot, our assets were in Google Drive, many of which we had multiple copies of. It was difficult to locate where updated assets lived. Now, we're able to have our documents in Highspot and also search via Slack. Since having our assets in Highspot, I've used more of the material our teams produce.
  • Winning - I was able to close my first deal using Highspot within our 1st month of partnership. I was working with 4 POCs but had not met with the CMO. I included them in emails and received 0 responses after my first 4 emails.
  • On the 5th email, I shared the Highspot trackable proposal, and the data shared showed me when and where the DM was spending their time. I followed up with a question on the slide they spent 2+ minutes on and received a follow-up question shortly after from them and was able to answer their 1 remaining concern and set us to close before the EOM! Knowing the DM was viewing my proposal gave me more confidence in the deal as I met internally with my team on why I felt confident this deal would close.
  • Providing trackable data within "Smart Pages" like we see when using the "pitch" feature.
Great for delivering insight on which personas are engaging with the material shared.

If I've had multiple meetings with personas, but they have not engaged with my proposal, I'm now able to understand the priority of our partnership and how it ranks within their other initiatives.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Highspot as a sales enablement one.stop.shop solution for internal readiness & training as well as customer-facing collateral/assets to drive our sales process, and ultimately impact our bottom line/target revenue goals. We are using it to share content with colleagues via Sharing capabilities and Pitching content externally with prospects and customers, gaining insights on read receipts, and targeting what's on our customers' whiteboards (their projects and pain points, etc). It's replaced the previous tech that we weren't fully leveraging or which couldn't provide us all the bells & whistles we needed (eg. Marketo Plugin, etc.).
  • Content library/storage and access
  • Ongoing refresh/sync to updated content
  • Sharing content externally with analytics (AI).
  • Personal library/content "Spot"
  • Pitch functionality is a bit confusing for new users (email vs. link vs. video vs. live etc.)
  • Pitch templates or "microsites".
  • Content "Spots" that are links to other sites look odd (box with arrow pointing out).
Highspot is a solid sales enablement platform to be used both as an in-house content library as well as a customer outreach tool (eg. Pitching). We're just getting started with using the analytics functionality involved with Pitch and with overall trending content/analytics internally with our usage and ramifications across sales teams. Works well with Business Development (prospecting 100% of the time all the time) as well as with Account Execs (new logos) and Customer Success teams for ongoing customer growth efforts.
David Tucker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Highspot to house all our collateral and to create internal pitches for many different purposes within our business. Internally we use pitches for training, learning, and development. We have individual pitches for all of our tech stack and departments for new hire learning and development. Additionally, We have every department on Highspot for brand transparency because marketing keeps collateral up to date. The problem Highspot addresses [are] it helps everyone stay within brand guidelines and up to date with what is going on within the business. It makes it easy for anyone to find what they need and to learn. Also, it helps our sales teams provide professional follow-ups with a professional customized website for each customer. I think external pitches provide us with the greatest benefit because we can update and build pitches for follow-ups, implementations, training, and new hire packets. Internally and externally Highspot has solved so many issues, from transparency, to ramp up time, to professionalism.
  • Make it easy for sales professionals to create beautiful follow ups
  • Make it easy for everyone to search for collateral and build beautiful follow ups
  • Provides a great place for learning and development
  • The search function can cause some issues if the platform is not set up correctly.
  • It can be hard to build pitches - I wish it was a little easier to maneuver
  • It seems like the tracking does not always work for pitch views.
Highspot is a great place for sales teams and marketing to build a stronger bond. Highspot makes it easy for marketing to add collateral and for sales to use that collateral in their follow-up pitches. Highspot is also a great place for learning and development - creating internal pitches for employees to learn and grow. Overall, I think Highspot is a must-have for any organization struggling with L & D and 1 centralized place for all collateral.
April Risberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Highspot daily, our marketing team updates brochures we can use from Highspot that are always current and updated. We can also add forms and documents in Highspot that we use regularly and want to add as the Highspot attachment where a receiver can see the snippet of the attachment before opening it. It looks more professional and I save a ton of time having all my documents in one place and consistently updated. I would not want to go without Highspot, it saves me a ton of time sending out multiple emails a day addressing different products and levels of interest.
  • Saves me time daily
  • Organizes my brochures and are current
  • Keeps my frequently used ones at the top and easy to find
  • Shares documents with everyone so we are consistent when sending current materials
  • Looks professional and easy to use
  • Add a date for when the brochure was last updated and by whom
  • Point out possible duplicates of brochures
Everyday use, our clients will always receive current brochures updated by our amazing marketing team. Highspot makes our emails look professional and trusted since they can see what the brochure is and makes it desirable to open. Highspot is easy to use, it integrates with Gmail and Groove.
We had webinars done by Highspot and they offered name and contact information for support if and when needed. I found this extremely helpful and supportive as we had either internal support or direct support. This can make a big difference in time and response when and if you encounter a problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently, our revenue teams including sales, marketing, and customer success use this platform. We have a few other people/representatives from other business areas such as HR, Product, etc. who are content contributors. Highspot is used as our content repository for the go-to-market teams. Prior to this, we were storing everything in Box/Google Drive, but it was not an efficient process for sharing the latest content with sales. We had issues with sales asking marketing for more content and marketing saying we just created it. Highspot worked to solve this problem for our org.
  • The search tool is fantastic, typically our sales reps just type in a word or two and it will list every relevant piece of content.
  • Very easy to train users, adoption was high when we rolled this out
  • We are on year 5 of renewal, and I'm amazed at how Highspot has been continuously improving and adding features for its customers
  • With any CMS, it is a lot of work for the admin to ensure the content is fresh and valuable for users. I would like to see more in terms of reminders and notifications to admins to encourage them to clean up assets that are either not viewed a lot or outdated. Some automation around clean up is appreciated
  • Our reps complain that when you create a pitch you cannot go back and edit it. They need to delete the pitch and start from the beginning
If you are constantly hearing from people about "where can I find this piece of content" or "do we have this created" then you will need a content solution like Highspot. It is very helpful in bridging gaps between sales and marketing and also helps increase rep productivity.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Highspot is being used as a sales enablement tool, and it has solved many issues at our company. Our Marketers upload current Marketing materials to Highspot, and our sales team uses this content (print, downloading, pitching). Prior to Highspot, our marketing materials [were] all over the place, and sales members never knew the right place to find it. Highspot is a One-Stop shop that makes it easy for everyone to use, and all materials are very searchable and easy to find. We love it.
  • Organizes materials very well
  • Extremely user friendly
  • Makes searching for materials very easy - even using key-words that are in documents can be searched
  • Their analytics are not very user friendly, not organized strategically, and downloading reports is not ideal
  • Can't see the pitch analytics when you BCC people
  • Would be nice if their "recommended content" can be chosen by the marketers, not by A.I.
Highspot is great for companies that have tons of marketing content. Highspot makes content easy to use and at the fingertips of everyone who has access to it. It has made our content get used more, and there is less back and forth between our sales teams and marketing looking for stuff.

It also shows how effective our marketing materials are and helps us gauge what the sales team is using the most.

I think Highspot is not meant for companies that are VERY small or have a 1 - 5 person sales and marketing team because they would just not need such a robust tool.
Lindsey Hunt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Clearwater Analytics uses Highspot in Sales to keep the most up-to-date sales collateral, email pitches, and onboarding/training material. We use the targeted content feature to showcase collateral in Salesforce - and organize by market vertical. Highspot tells us which pieces of content command the most engagement, who opens our email pitches, how long they view the content, and what content isn't as impactful. We also enjoy the Analytics functionality to show us what content has not been updated within a certain timeframe, who updated the content last, and any duplicate content.
Highspot was very easy to implement and customize for our organization. The UI is appealing and easy to navigate.
  • Organize and display collateral
  • Reporting analytics on content engagement
  • Integration with other software such as Salesforce, Outreach, and LinkedIn Sales Navigator
  • Customizing SmartPages with more formatting options like objects or text
  • Too many duplicate columns of data in analytics
  • Managing groups
Highspot helped our Sales organization store the most up-to-date collateral developed by our Product Marketing team. We no longer have to search through SharePoint or internal drives, and we have helped salespeople move away from using outdated content they may have stored on their machines.
Highspot has helped us identify what content is most impactful with our prospects and what content is not getting the attention we'd anticipate.
Highspot has unified Sales and Marketing teams to work together instead of in silos.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used across the whole organization and helps us organize department-specific content ranging from client-facing to internal training materials.
  • It allows you to create smart pages to neatly present the content to look and feel like a website, rather than a G Suite folder.
  • Their global search does a great job of finding content, or keywords within content.
  • Their usability around access permissions and how they separate access can be improved.
Highspot is well suited for hosting all internal and external digital assets in an easy-to-use manner. Through global search and filtering, you can find anything you need very quickly. They also have a salesforce integration that enables you to push specific highspot resources into the opportunity, to help you at each stage of the deal or against specific competitors.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Highspot is used by the sales and marketing teams and is primarily used as a sales toolkit. We store and maintain marketing materials, competitive intelligence, and sales plays. Sales plays are a good way to keep the sales team and SRDs up to date on the campaigns we are running, including the campaign details, 'what to say,' and 'what to show.'
  • Easy to maintain and update marketing materials
  • Sales plays allow us to keep sales up to speed on campaigns
  • Create pitches
  • Administration is not as intuitive as I would like
Highspot is great as a sales toolkit. Sending a sales pitch is easy and because it integrated with Gmail and Salesloft, the sales team and the SDRs can quickly and easily include the appropriate content in an email. If sent from Highspot, you can see details about who opened the pitch and how long they accessed the content. If sending from Gmail or Salesloft, you cannot see those details.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Highspot across the entire organization. The Customer Success department leverages HighSpot to learn about new products and solutions. Within Highspot everything is organized based on departments and types of content. The search function is really helpful as I can quickly find materials for reference. Highspot is also a good source of presentation materials where we keep our default slides and designs to be used with customers.
  • Keep materials organized.
  • Easily share things across the organization.
  • Able to access meetings that already happened.
  • Search function is really helpful.
  • Sometimes there are duplicates.
  • Not easy to know which material is the most recent version.
  • Sometimes if you don't use the exact search keyword, you get a different result.
When I need to build presentations to our customers, Highspot is always the place to go. In Highspot, I can find useful materials, business use cases, and other references that help me build presentations quickly. The platform offers our company a good way to organize our content and quickly share it across different departments.
AJ DeMarco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Everybody within our Sales Org has a Highspot account (Sales, Marketing, CX, Legal). We utilize the platform in a variety of ways. The most common use is to house our Marketing documents, PowerPoint decks, key content for our sellers to utilize in their prospecting and presentations. We also utilize the platform to run our onboarding/training programs and our sales plays for our sellers. On Highspot, we also have our clients in an 'accounts' section that they can store important documents like presentations, proposals and contracts. Lastly, we recently upgraded and purchased the Highspot LMS that allows us to run new trainings and courses with our reps.
  • From an admin perspective, the platform is very easy to navigate, build and launch new content and informational pages for our team.
  • The search feature within the platform is very accurate and does a great job of curating the top content based off of what our reps are looking for.
  • The ability for our reps to hit 'edit in word online' or 'edit in Excel online' is great because our reps don't have to download a doc, edit it and then re-upload into the system. Any changes they make are auto-saved and stored right in Highspot. They can then present straight from the platform.
  • Depending on the number of 'spots' that each person has access to, it can slow down the platform. We found that issue last year and made changes/edits with the help of the Highspot support team and it's working very quickly again.
  • The presentation out of Highspot could use a few upgrades to allow our reps to have notes like what PowerPoint offers.
If you're looking for a platform to house and manage content for your sellers to leverage in presentations as well as in emails, Highspot is a great asset. It's a very intuitive platform that doesn't have a bunch of fluff to sort through to get to what you are looking for. The ability to create different homepages depending on which department a user is a part of is also a great feature. Our Sales team will log on and see the most important documents for them, and then our Marketing team can log in and see something completely different.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our sales org uses Highspot as a one-stop-shop of all of our' internal and external documents. It is especially helpful when I need to get an info sheet or some case study over to a customer. You can tag that document to an opportunity and track how often it is opened/read/shared. It's nice to bundle information, send it over, and then have the ability to track what is being done, if anything, with that information.
  • Tracks resources that you send to a prospect.
  • Easy place to upload and consume internal training's.
  • Sometimes it is hard to tell whether a document is supposed to be internal or external facing.
  • It would be nice to add a recently used doc link straight from your email, rather than having to go into Highspot.
Sales organizations that require a lot of follow up information in regards to pdfs, info sheets, etc
I have only reached out to their support team once, but I received helped very quickly.
December 20, 2019

Highspot delivers

Tyler Lyerly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It's being used by the entire organization to view company information. It is used to access files and presentations, and to share info with fellow employees and customers.
  • Organization of files.
  • File sharing.
  • Relevance of file searching.
  • Easier to find things.
It's great for storing presentations and product information. It's good for sharing info within the company.
Good support so far.
December 20, 2019

Highspot - Yay or Nay?

Score 8 out of 10
Vetted Review
Verified User
Review Source
Highspot is used by departments within MultiView to present sales collateral during sales presentations.
  • Easy to upload and access content.
  • I love that you can see when people are paying attention and when they access the presentation after the initial pitch.
  • Sometimes I cannot see what slides are in my deck during a live pitch, so I'm flying blind as I'm presenting. I know my content well so I can manage it, but it makes it hard when you have to jump from slide to slide instead of just straight through the presentation.
Highspot is great for simple presentation/screen-share needs. I love how easy it is to upload and sort content. It's also great for sharing presentations/collateral company-wide. If you need a comprehensive solution with more advanced screen share capabilities, you may want to look elsewhere.
We've always had issues resolved in a timely manner. They are consistently making sure there are improvements to their platform.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used Highspot constantly to send high-quality collateral to prospects. It gave great feedback and analytics on how prospects were interacting with the collateral to give me an idea of which pieces were the most effective. It was also incredibly simple to use and the search feature was some of the most robust I've seen in a content tool. I wish we were still using the tool today.
  • Searching.
  • Content management.
  • More analytics on the content that works.
  • Tracking who had received what pieces of collateral.
Highspot is incredible if you do any sort of outreach with collateral or content. Knowing when someone looked at a piece of collateral is incredibly important to knowing when to reach out to a prospect.
Highspot is a fantastic tool and deserves high marks for what it does.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Highspot is being used by our Sales and Marketing departments. We use this tool to share assets with the aforementioned teams, and to allow them to share them back with their partners or customers.
  • Highspot makes it easy to share content both internally and externally.
  • Highspot allows the tracking of your asset after it has been sent to your customer (pitching functionality).
  • The tool is not designed for localized assets. Although we are able to host localized assets on the platform, there should be an option to switch from an English version to a localized version (e.g. French) more easily, for example with a drop-down menu.
Highspot is well-suited for Sales professionals who want to engage their prospects/customers through content, as it allows them to share and track their engagement. It is also suited for content sharing among teams, and has easy-to-use remixing functionalities. However, the tool is not well-suited for regional teams who use localized assets, since there is no option to switch from an English version to a localized version (e.g. French), making it difficult/more time-consuming for non-English sales reps to locate an asset in their preferred language, after they have found it in English.
I only gave an 8 because I requested multiple times, over the last 2-3 years, to create a better user-experience for regional teams using localized assets, but these issues still haven't been addressed.
December 17, 2019

Highspot Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Highspot internally to share and delegate internal/customer-facing content. Having come from Google Drive, Highspot has changed the way we store and send out content. It's much more organized and efficient. The reporting/statistics that come with shared content, is also a plus. Especially when in sales as we are always looking to find content that warrants the most responses.
  • Statistics on share/customer-facing content
  • Simplistic UI
  • The UI is simple/easy to navigate, but it could use facelift.
  • Functionality points -- no improvement needed
Any organization. Highspot is a platform that I've found myself needing at every startup I've ever worked at. It's also a tool that I've heard various marketing personnel wish for. Their recent round of funding is a perfect example of how badly a tool such as Highspot, has been needed for quite some time.
Personally I've not had the chance to speak with Highspot's CS team. However, I have heard from our Sales Operations team that Highspot tends to be more responsive/engaged than most other support teams.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Highspot is currently being used by our entire organization for training, workflow processes, and materials that are internal/external. It is vital to our team when sharing externally as it can provide visibility into the specific material that may be shared and/or viewed.
  • Searchable documents/materials by keyword and/or type as Google Drive is very disorganized
  • Trend and track resources externally for sales enablement teams to see which materials are getting the most views or popularity
  • Customizing customer/prospect portals via templates
  • Adding video thumbnails within an email paragraph
Any BDR, Sales and/or Customer Success team should be using Highspot to track how their own team is utilizing marketing resources. Externally, Highspot offers high visibility into opens, level of engagement and overall views.
Any time our team has a question, the Highspot team is super responsive and able to help us resolve a question. A++
Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Highspot all over the company to have a place where we can find documents about our products, use cases, sales guides, client-facing documents. It gives the associated metrics like the number of times a document is used or shared. You can also see if a document has been read by a prospect.
  • It is very good for sharing information with customers and track if the client has already seen it.
  • It works really great for being updated with the company information and always have the latest version of any document.
  • Gives insightful metrics of both your client/prospect and your team.
  • When you share the same link to many persons, you can not know who opened the document.
  • They could give information about our other colleagues so we have a view of how others are using the best tools.
  • With the same shareable link, you can be able to track the usage of many prospects/clients.
The best scenario is sharing documents/information with customers and prospects and having the possibility of tracking the interactions. Highspot is very useful to have official information and documents, it is great that you can select if a document is shearable outside the company or if it is only for internal use.
I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.
October 03, 2019

Highspot Review

ABRAHAM PABLO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Highspot is used as the place where we have access to all product information, we use cases and educational content. The most common uses are by vendors to find the content to send or content to educate us.
  • Content Place
  • create content links
  • Analitycs
  • Directory may be better
  • A more easy interface
  • recommended content may be important
We use the pitch part to share content with customers is a very functional tool. It lets you know when a customer sees your email.
I haven't used a support, it never has failed.
October 03, 2019

Does what it should!

Score 8 out of 10
Vetted Review
Verified User
Review Source
HighSpot is how we surface our internal and external documentation relating to our product. We've built sections for each department to house the information they need.
  • Great visualization for your documents.
  • Great customization to create spaces for your employees to find the content they need.
  • Great keyword searching.
  • Uploading and tagging documents are sometimes cumbersome.
  • Side menus don't always show the things I want to see and don't allow for much customization.
HighSpot is a great place to surface documents that you already have in-house. HighSpot is not a great place to create new documents for sharing.
I've never had to work with HighSpot support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Highspot is used internally to house our content marketing material, case studies, and internal documents that we use for reference. It is well organized so that different teams have their own material to look at, easily search for any documents in relation to what I need answers on, and to link and track documents that I send out internally to understand what my prospects are looking at the most.
  • Highspot organizes internal content extremely well, making any company resources easy to find.
  • Highspot has great analytics and insights on link tracking for the content you send out externally.
  • Highspot is great for the integrations it has with SSO and gmail.
  • Highspot can be a bit difficult to navigate at times due to how much material can be stored. At times it's just a bit overwhelming
  • I find it a bit cumbersome to add additional content into Highspot.
  • Pitching content is not as simple as it could be. Being able to add templated snippets would be useful.
Highspot is well suited for organizations who have lots of internal documents that people constantly need to be referencing. It's especially good for companies with 200+ employees so that people don't have to constantly ask, "where do I find this content?"
Highspot is not as well suited for small organizations that have fewer internal documents and employees.
We have internal people who manage Highspot that are so well trained on the product that it must come from the customer success manager from Highspot. The platform is basic and pretty straightforward to use, meaning that there is not that much help or assistance needed on an ongoing basis.
August 23, 2019

Love Highspot

Score 9 out of 10
Vetted Review
Verified User
Review Source
Being used across the whole organization as a central hub for all content and resources. Sales, Customer Success, Enablement, Pro Serve, Marketing and Product.

Highspot houses all internal and external content that is for internal knowledge and that can be shared to clients. It's also used for all new hires to access any archived and recent collateral that may be relevant across the different business functions.

Highspot is also used as the personal drive for all employees to save their decks or infosheets. Easy to access or share out to clients from within Highspot
  • Searchable Content + Collateral
  • Organized info by department and provide transparency
  • Allows you to share content externally and track views
  • Solid reporting on which content is performing well
  • More filters on searches
  • More simplified view
Medium to large organizations that have a large amount of content and resources. It is a great tool to organize content by department, industry/vertical, type of content (PDF, Resources, One Pagers, etc.), and internal/external content.

Additionally, it allows users to get what they need very quickly. By a quick search in the search bar you can find the most relevant content that may be buried at the bottom of a more traditional pile.

Highspot is great for sales-focused companies. Allows your Sales Reps to work efficiently and quickly. Lots of features like the "Pitch" feature that allows reps to send out content to a prospect and be able to customize the setting and track the views of that content. Internally admins can then get analytics on what content works and what doesn't.
I have not had to use support for Highspot
Score 8 out of 10
Vetted Review
Verified User
Review Source
Highspot is used in the Sales dept to organize sales materials/collateral & track the interest of leads. Other departments also use HighSpot as a place to share resources.
  • Tracking Lead Engagement
  • Sales Resource Database
  • Product Knowledge
  • Resource of Onboarding
  • Somewhat confusing navigation
  • Can feel a little cluttered
Very well suited: a place to share collateral, a place to track lead engagement, and a place to share employee resources and collaborate on sales pitches.