Lucidchart - It's a Starter that isn't Smarter
February 22, 2023

Lucidchart - It's a Starter that isn't Smarter

Nicole Wiesenthal, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Lucidchart is easy to use, but that's because everything is standardized and templatized. It could use some work in-terms of customizability and just functionality. For example, if I try to drag an arrow to a box, that arrow goes on some weird paths and it is nearly impossible to get the arrow to go the way that I want it to. For some reason, it just does what it wants. If I don't have to create anything additional it is great to get started right away, but it can be frustrating.
I used Lucidchart to create mindmaps and sitemaps. This was helpful when we're working with teams for brainstorming, visualization and ideation. I liked the different templates that I got access to because I was able to find something to meet almost all of my needs within reason.There were a few tricky parts, but overall it filled my needs.

Pros

  • Allowed me to build mindmaps
  • Allowed me to build sitemaps
  • Allowed me to request and showcase changes
  • Allowed me to work collaboratively

Cons

  • It was so frustrating trying to break out of templates because templates were set
  • Everytime I want to add something it messed up the whole formatting
  • Templates should be more adjustable to allow for easier add-ons and removals
  • Client satisfaction has increased
  • We've been able to do things that didn't require additional software
This did not affect how we used it as we did not use any integrations.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

No

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

These are just different and don't do what Lucidchart does specifically. Miro was a good alternative and I like how it enabled collaboration.
I feel like there are better applications out there doing what Lucidchart does, but I think Lucidchart does what it needs to do for the price and my clients, who fortunately don't have to work in it, appreciate seeing everything displayed in it. I would recommend it as a more affordable project visualizer but if you need something more complicated or outside of the existing templates I would try to find another application that is more customizable.

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