7 Year Magento User Here...and Now I am Finally Switching
Updated January 10, 2020

7 Year Magento User Here...and Now I am Finally Switching

Jeff Moriarty | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Magento Enterprise

Overall Satisfaction with Magento

Magento is being used by the entire company. From customer service, to purchasing, to marketing. Ever since we used it, seems like we always had issues. Went through three different development companies and all still had issues. We are constantly spending between 4k and 10k per month just to maintain it. And issues still happen. It might be great for a huge organization with a Magento team in house and huge budgets, but not good for small to medium size businesses.
  • Customization
  • Theme/Designs
  • Support/Community
  • Conferences
  • Too many bugs
  • Every time a patch comes out, many mods break
  • Reporting is not very good
  • When you have it up and working it is great. We have great positioning in the search engines and have increased sales year after year.
  • We have spent a ton on just maintaining the website and fixing constant bugs and security updates. Too much of our money is going to development rather than marketing and our associates.
While Magento is more customizable, all the main features I need can be done through Shopify and the cost is $300 per month instead of the $4,000 in development I am spending and the $600 in hosting per month.
It's great for huge businesses with unlimited budgets, but for small and medium companies that have to hire outside and maintain their own website, go with a cheaper platform.

Adobe Commerce (Magento Commerce) Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
Not Rated
Branding
Not Rated
Mobile storefront
7
Product variations
10
Website integration
7
Visual customization
10
CMS
10
Abandoned cart recovery
5
Checkout user experience
5
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
8
Multi-site management
10
Order processing
8
Inventory management
8
Shipping
8
Custom functionality
10