ManageEngine ADManager Plus

ADManager is perfectly suited for reducing the human error in account creation. The templates I needed to create for this were easy and I was done within a couple of days. I am happy to sign that account creation errors has been near zero since the roll out of this application. I look forward to using more of its functionality

I have only have needed to contact their support department a couple of times. Each time they answered my email quickly, have been courteous and have provided me with accurate answers.

ADManager Plus is a great tool if you are doing a lot of changes in Active Directory. This tool gives you the ability to create templates for creating user accounts. With this feature, you can streamline the user onboarding process. If you are not having to make constant changes to AD this may not be the best tool for you.

Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.

ADManager is great for assisting your Active Directory support team with reports, bulk creation or modifications, and simple automations. It takes the PowerShell coding out of managing Active Directory and allows your team to build some automated tasks without needing to code. If you want to write complex automations it doesn't work very well. It is also a great tool to grant other IT teams access to manage a subset of AD groups, users, or even attributes.

This is one of their lacking points... Every time I have needed support the first thing they want to see is our log files. And then it can take days or weeks to hear back from them and sometimes you have to follow up yourself or they will just close your request. If you can actually get someone on the phone or a sessions scheduled to troubleshoot, sometimes you'll be lucky enough to solve your problem. We used to have a major new hire automation running in ADManager and it broke after updating the software. We went back and forth with them for a month or so and they were not able to resolve the issue, I ended up writing a PowerShell script and scheduling it to do the work that was being done before. This also allowed me to make the automation better than ADManager allowed.

We have been using the product for almost 3 years. We are a large-sized school district. This product works well for us for daily operation and end of year housekeeping. As with many school districts, we struggle with help and this tool can help. Once you set this up you can have anyone create a user using the templates and they do not need any active directory knowledge, just click and create. If you are a smaller school or business with dedicated Active Directory person, you may not need it.

When we first tried it, they helped us set up the templates and we got very good training from them. When we have a problem we just call or open a ticket and we get a reply right away. They are there to help.