ManageEngine from a Service Desk Perspective
May 02, 2025

ManageEngine from a Service Desk Perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Endpoint Central

ManageEngine will be utilised in many different ways, onboarding, patch management, automation, images.

This allows us to provide a smoother experience for both IT and for our user base. ManageEngine will allow us to streamline normal day-to-day tasks remotely, or physically. Allowing us to provision new devices, old devices, no matter where the user is, or the technician.

Pros

  • Provisioning
  • Monitoring
  • Patch Management
  • Imaging

Cons

  • Reporting
  • Integration
  • Customization
  • This will help us push Windows 11 across our business
  • It will help us manage patches to our userbase
  • It will speed up our imaging process massively.
From a perspective of a technician that will be using this in the next coming weeks, I'm really looking forward to its overall usability with patch management, imaging, reporting and much more. Creating policies, automating patch management, with several automations that will report if it's failed and requires further action.

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

ManageEngine will allow us to customise several different policies, imaging rules to allow us to properly manage new onboarding. It will allow us to be specific on what patches we want to provide, it will allow us to create test groups to push patches to certain people before pushing it to important business critical employee's.

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