Adobe Marketo Engage is a great tool for Customer Service Teams
October 08, 2021
Adobe Marketo Engage is a great tool for Customer Service Teams
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Marketo Analytics
Overall Satisfaction with Adobe Marketo Engage
In my role in technical support, we use Adobe Marketo Engage for all mass email communication with our user community to inform users of planned and unplanned maintenance and upgrade events on our various platforms.
- Sends mass emails.
- Track delivery and open rates.
- Creation of smart list with SFDC integration.
- Ease of use, especially for a quick email blast.
- Product Launches
- Customer Service
- Prospecting / New Business
My role is within support and customer service, so my use centers on customer communications for planned and unplanned downtime for our software platforms.
I used Exact Target in the past, which seemed comparable.
25,000 to 100,000
Do you think Adobe Marketo Engage delivers good value for the price?
Yes
Are you happy with Adobe Marketo Engage's feature set?
Yes
Did Adobe Marketo Engage live up to sales and marketing promises?
Yes
Did implementation of Adobe Marketo Engage go as expected?
I wasn't involved with the implementation phase
Would you buy Adobe Marketo Engage again?
Yes