MasterControl enables a solid quality management system and is good at managing custom workflows
Anonymous | TrustRadius Reviewer
December 20, 2018

MasterControl enables a solid quality management system and is good at managing custom workflows

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MasterControl Clinical Quality Management System

We use MasterControl across the organization to manage our quality system for ISO certification. MasterControl stores our controlled documents and tracks file versioning and revision history. We also use MasterControl to create electronic forms to enable automated workflows for business processes, such as change controls, corrective actions, and business trip requests. Additionally, we use MasterControl to track employee training.
  • Document control and revision history to support a robust quality management system.
  • Enabling business process workflows.
  • The ability to create custom web forms to meet specific company needs.
  • Creating more dynamic web forms is a little cumbersome, but that has been improved in recent versions.
  • The reporting on training data could be improved (attempts, pass rates, problem questions, etc.).
  • Search results are mixed, but this has also been improved in recent versions.
  • MasterControl simplifies audits for those directly responsible for the quality system.
  • MasterControl simplifies the process of finding controlled files for the end users.
  • MasterControl has given us a familiar platform for creating and launching custom workflows for our various business processes.
I was not involved in the process of selecting MasterControl so I am unaware of the alternatives.
MasterControl is a fairly reliable solution for maintaining a solid quality management system within an organization. It could be overkill for small organizations, but it seems to suit the mid-to-large organization well.