Medallia offers informative interaction with members but may not be a clear depiction of business ratings
December 03, 2021
Medallia offers informative interaction with members but may not be a clear depiction of business ratings
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Medallia
Club members were sent survey links to rate our gym on Medallia. Overall I think it is an easy platform to use and customer-friendly. I do feel that it wasn't a clear depiction of the status of our business based on the fact that it was mostly just the angry members who took the time to complete the surveys.
- Gives clients an easy way to communicate their likes and dislikes of the business.
- Informs management immediately of the information.
- Gives users the ability to.
- Allows clients to quickly and easily rate your business.
- The rating scale is a bit skewed based on the fact that most of the clients completing surveys are those that are unhappy.
- Corporate uses Medallia ratings to set bonuses which can be good and bad
- Surveys sent to new members allow for better retention.
- Surveys allow clients to discuss issues they might not have brought up otherwise
Do you think Medallia delivers good value for the price?
Not sure
Are you happy with Medallia's feature set?
Yes
Did Medallia live up to sales and marketing promises?
Yes
Did implementation of Medallia go as expected?
Yes
Would you buy Medallia again?
Yes