Easy to Adopt and Deploy EHR Solution with Impressive High Availablity
February 15, 2018

Easy to Adopt and Deploy EHR Solution with Impressive High Availablity

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MediTouch EHR

Ideal for satellite clinics and a decentralized hospital and clinical operations with less than 12 staff at each site, we implemented MediTouch EHR due to cloud-based accessibility via desktop computers web browser and/or mobile devices running iOS and Android. The touch-friendly mobile applications made adoption by our clinical staff and providers easier with minimal training required before deployment. The fact that it is cloud-based so there is no large undertaking by our IT department to set up high-availability and disaster recovery options within our IT infrastructure allowed us to focus more on focusing on the system implementation and deployment to the users more than building back-end systems.
  • Intuitive user interface and ability to access from anywhere.
  • Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
  • User-friendly graphical user interface and ease of user enrollment.
  • Inconsistent user experience depending on operating system and device (example: user interface varies from web-browser on desktop to Android app, to iOS).
  • Vendor support of latest mobile operating systems lags behind newest update which may present some security risk.
  • Modules loading performance can be improved as each department module can take several seconds to load upon first use of the application.
  • ICD code updates lag other EHR vendors in availability.
  • MediTouch EHR saved our organization a lot of time and effort in IT department resources due to cloud-based solution.
  • Training was also easy and fast due to excellent user interface.
  • Because of quick implementation and user adoption, our clinical staff had very little downtime which is great for faster ROI recovery.
MediTouch EHR had a better back-end support thank eClinicalWorks (eCW) when we asked for high availability of the application to both vendors. MediTouch EHR was able to provided their downtime statistics of the last three years along with where their current host facilities are for our clinical data and application systems. Lastly, MediTouch EHR also shared their five years roadmap of expansion which assured us of even better high availability.
Family medicine
101-250 practitioners
If you have a decentralized clinical or hospital operation with no local IT resources to support in each location, and space is a concern to deploy full desktop computers, MediTouch EHR is ideal to implement. The ease of use of the user interface also requires very little user training. If departmental workflow customization is required beyond MediTouch EHR provided templates, it does require additional time to work with forms and work with the vendor to allow further customization. We also find it challenging when Apple and Google release latest operating system versions of iOS and Android where MediTouch EHR does not yet support, but users may be tempted to updated to the latest OS only to no longer be able to use MediTouch EHR on the device.

NextGen Healthcare EHR Feature Ratings

Real-time eligibility verification
7
Coding
5
Claims management
5
Patient billing
6
Financial Reporting
6
Rule-based scheduling
8
Automated patient check-in
9
Automated appointment reminders
10
Multi-location support
9
Calendar interface
9
Charting / document management
8
Templates
6
E-prescribing
9
Fax integration
7
Patient portal
9
Mobile/tablet support
9
Speech recognition
5
Integration with other EMR and PM systems
5
Customization
4
Workflow automation
5
Role-based permission levels
6
Data backups and redundancy
9
HIPAA compliance
8
Local mode / networking failsafe
7
Task tracking
6
Specialty-specific workflows
6
Multi-office / multi-physician capabilities
8