NextGen--if you have the IT staff--it's a great EMR
July 06, 2018

NextGen--if you have the IT staff--it's a great EMR

Ryan Geiler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NextGen Healthcare Clinical Care Solutions (including MediTouch)

We are a Family Practice clinic that serves OB as well. We also have another practice specializing in Orthopedic care. We use it for all appointment scheduling, billing, and documentation.
  • The database is very clean and easy to get data out of. The reporting features in NextGen are rich.
  • It's billing for RHCs is by far the best I've seen.
  • It's open to as much customization as you are willing to support internally.
  • Support has some areas for improvement--the answers you get are usually very generic and require escalation.
  • Historically they've lacked focus on their core product and tried to expand too quickly into other areas with little support (Population Health for example)
  • Tough to tell with EMRs--they tend to be a negative to ROI overall. Although we did achieve MU each year using NextGen HQM--and our E/M coding has been moved in the right direction (we were undergoing badly)
Better customization, equal support (poor), better reporting (much better)
Family medicine
6-10 practitioners
NextGen is terrific for Family Practice and an internal IT staff to manage. If you outsource your IT staff, you should probably look at a hosted solution from another company.

NextGen Healthcare EHR Feature Ratings

Real-time eligibility verification
6
Coding
8
Claims management
8
Patient billing
8
Financial Reporting
9
Automated appointment reminders
3
Calendar interface
8
Charting / document management
7
Templates
8
E-prescribing
8
Patient portal
8
Mobile/tablet support
2
Speech recognition
2
Integration with other EMR and PM systems
4
Customization
9
HIPAA compliance
10
Multi-office / multi-physician capabilities
7