I think Melio is worth what you pay for it....nothing
January 22, 2024

I think Melio is worth what you pay for it....nothing

Jason Foley | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Melio

We use Melio to receive payment from a few different vendors. A primary client of ours uses them exclusively, and we tried them to allow for ACH payment. Most of our clients use Quickbooks, so we thought this may work well with the integration. It has been an inconsistent and frustrating transition.
  • Provides an integration for ACH and quickbooks
  • notifies you of pending payments
  • In my experience, payments are delivered inconsistently and late
  • In my experience, customer service cannot answer questions or explain timelines
  • In my experience, Instant Transfer is inconsistent and unreliable. The same client has it on 60% on payments
  • 7-10 days to process a transfer regularly causes late fees for the client
  • It imports all invoices from quickbooks, but it doesn't close invoices it receives payments for without manual effort. In my opinion, it's a bit clunky

Do you think Melio delivers good value for the price?

No

Are you happy with Melio's feature set?

No

Did Melio live up to sales and marketing promises?

No

Did implementation of Melio go as expected?

Yes

Would you buy Melio again?

No

I think Melio is a good enough payment processor if you don't want to pay Quickbooks, but Square does everything better.

Melio Feature Ratings

Automated Accounts Payable Processes
6
Vendor Management
5
Tax Form Preparation
3
Customizable Approval Policies
Not Rated
Financial Document Management
Not Rated
Payment Status Tracking
Not Rated
Payment Audit Trail
Not Rated
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated