I think Melio is worth what you pay for it....nothing
We use Melio to receive payment from a few different vendors. A primary client of ours uses them exclusively, and we tried them to allow …
Overview
What is Melio?
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and…
Recent Reviews
Popular Features
- Automated Accounts Payable Processes (5)2.323%
- Vendor Management (5)2.020%
Reviewer Pros & Cons
Pricing
Card processing fee
2.9%
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://meliopayments.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Melio Demo for Accountants and Bookkeepers with David Leary
YouTube
Melio Demo How to Pay a Bill
YouTube
Free Online Bill Pay Using Melio in QBO - Part 1
YouTube
Melio | Logistics- Demo
YouTube
Melio payments - Future of freight virtual event - Demo
YouTube
Melio Payments Review - DEMO & Complete Review of Melio
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Melio?
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.
Melio Video
What is Melio
Melio Integrations
Melio Competitors
Melio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Melio is a small business-oriented Accounts Payable tool, presented as a service that helps small businesses keep up with business. A B2B payments experience and payment workflow designed to be simple, and to enable businesses to pay domestic and international vendors, expedite payments, or pay by card.
Reviewers rate Automated Accounts Payable Processes highest, with a score of 2.3.
The most common users of Melio are from Small Businesses (1-50 employees).
Comparisons
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(18)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found Melio to be a valuable tool for processing recurring ACH transactions with their clients, resulting in significant savings on merchant fees. The platform has also been widely used for daily payments to vendors and managing accounts payable, providing a user-friendly experience for beginners. During the pandemic, some users turned to Melio as a solution to promptly pay vendors when mail delivery was delayed. Additionally, clients have utilized Melio alongside Veem to set up different Accounts Payable apps primarily through ACH, allowing for efficient payment processes.
However, some users encountered issues with Melio, particularly when it stopped working for clients in specific states. This led some users to explore alternative ACH bill payment systems. Furthermore, one user experienced a negative incident where a rent payment was not sent via Melio, resulting in late payments and disputes. Another user found that the platform caused delays in bill payments by frequently requesting proof for each transaction, leading to late fees and added complexities for small business owners.
On the other hand, many users have found Melio helpful in streamlining the vendor payment process, onboarding new vendors seamlessly, and ensuring accurate payment details. Despite these positive experiences, one user had a frustrating encounter with a recurring payment that continued even after cancellation, leading to a lack of confidence in the software's reliability. Overall, the product has shown promise in simplifying payment management tasks for businesses while also presenting some challenges that may require careful consideration.
Prompt Customer Service: Several users have praised the platform for its exceptional customer service. They have mentioned that the platform's support team is prompt in addressing any queries or concerns, providing timely assistance whenever needed.
Easy Payment Tracking: Many reviewers have highlighted the ease of tracking payment status as a major benefit of using the platform. They appreciate how it allows them to stay updated on payment progress effortlessly, making their financial management more efficient.
Convenient Vendor Payment Requests: Users find it convenient to request vendor payment details directly through the platform. This streamlined process saves time and effort by eliminating the need for manual communication and ensures a smoother transaction experience.
Slow transfer times: Several users have expressed frustration with the slow transfer times for payments in Melio. They feel that the process takes longer than expected, causing delays in paying their vendors and affecting their cash flow.
Lack of integration with accounting platforms: Some reviewers have mentioned that Melio's integration with accounting platforms like QuickBooks Desktop is not as seamless as they would like. They feel that there could be better synchronization between the two systems, which would save them time and reduce manual data entry.
Poor communication and customer service: A number of users have had negative experiences with the communication and customer service from Melio. They describe it as terrible, extremely slow, and lacking responsiveness. This has left them feeling frustrated and unsupported when dealing with issues or errors in the system.
Based on user reviews, here are the most common recommendations for Melio:
- Users highly recommend using Melio for sending payments. It is considered one of the better options for small businesses and offers an easy-to-use app for payment processing.
- Many users suggest that Melio is the best tool for paying vendors and receiving money. It is particularly useful for businesses with medium to low volume, providing a clean account receivable and payable platform without added cost.
- Users recommend taking advantage of the integration between Melio and QuickBooks. Syncing these platforms can streamline payment management and improve efficiency.
Overall, users find Melio to be a great platform for small businesses, freelancers, and those with multiple payments to manage in a month. It is suggested as a payment processor for paying vendors, contractors, and managing vendor payments effectively.
Reviews
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January 22, 2024
I think Melio is worth what you pay for it....nothing
- Provides an integration for ACH and quickbooks
- notifies you of pending payments
- In my experience, payments are delivered inconsistently and late
- In my experience, customer service cannot answer questions or explain timelines
- In my experience, Instant Transfer is inconsistent and unreliable. The same client has it on 60% on payments
- 7-10 days to process a transfer regularly causes late fees for the client
August 17, 2023
Avoid them at all costs
Score 1 out of 10
Vetted Review
Verified User
- In my experience, poor customer service options
- In my experience, slow responses
- In my experience, ZERO communication
- In my experience, terrible communication
- In my experience, extremely slow
- In my experience, no recourse for customers when Melio makes errors
May 23, 2023
WARNING MELIO IS A SCAM.
Score 1 out of 10
Vetted Review
Verified User
- I believe lie to their Customers
- I believe steal From Their Customers
- I believe ignore Their Customers
November 03, 2022
Melio will cause headaches, late fees, angry vendors due to needless and continued holds on your business to business payments.
Score 1 out of 10
Vetted Review
Verified User
September 30, 2022
Melio comes up short
Score 1 out of 10
Vetted Review
Verified User
May 23, 2022
Say YES to free ACH transfers!
- Great customer service.
- Ability to use credit card.
- Free ACH transfers.
- Faster transfer time would be a bonus.
May 15, 2022
Melio is awesome
- Makes it easy to track the status of payments.
- Makes it easy to request vendor payment details.
- Integrates well with QBO to make AP management simple.
- I would like to be able to find the Melio payment ID attached to the payment in QB.
- Batch processing in QBO causes some important information not to be transferred to the payment.
- Offers payment direct via the QuickBooks Online platform.
- Sends ACH or Paper bill payment
- Offers basic bill approvals
- Offering service in all states & not suddenly dropping a state for overall payments.
- Paying more than one bill at a time.
- Having varied approval process, not just by amount. Vendor based approvals.
August 20, 2021
Melio at a glance
- Syncing QB to Melio for seamless payments
- Excellent customer service that are prompt at answers any questions that arise
- Making workflow easier
- There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.
July 19, 2021
Perfect addition to our company's accounting set-up
- Convenience
- Compatibility with other apps (QuickBooks)
- Great Customer Service
- Constantly improving, open to hear customer feedback for new features
- Feature add: looking forward to seeing the ability to forward an email with a vendor invoice to a specific internal address that automatically uploads invoice into Melio system.
July 19, 2021
Save Money and Time with Melio
- It is a low cost application
- Very easy to process payments and significantly more efficient than its competitors
- Very easy to add users and teach them how to use the platform
- When a check isn't deposited, it stays in the system until a Melio rep reaches out to you.
- I would like to see greater integration with accounting platforms such as QuickBooks desktop.
- While bank accounts can be added relatively easily, it would help if you could change the name of the bank account rather than just the account number.