Have been using this for a long time!
September 20, 2024

Have been using this for a long time!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Meltwater

We use it for community search, so we run a query for Reddit forums or X feeds around topics our audience is talking about.

Pros

  • Detailed searches.
  • Email notifications of new Reddit feeds.
  • Easy to use interface.

Cons

  • Some AI incorporation.
  • Positive in terms of workflow.
Meltwater’s rep provides extensive support, which makes the software much easier to use. They have also helped us create queries based on our problems.
We chose Meltwater because we can create actual queries and search on forums, which many other platforms lack. We found that other services tend to focus only on social media.

Do you think Meltwater delivers good value for the price?

Yes

Are you happy with Meltwater's feature set?

Yes

Did Meltwater live up to sales and marketing promises?

Yes

Did implementation of Meltwater go as expected?

Yes

Would you buy Meltwater again?

Yes

It is great for getting real-time notifications for keywords and topics, especially when something new has been discussed and you are looking for community insights.

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