Item: Meltwater
Rating: 9
Author: Verified User

Overall Satisfaction with Meltwater

Use Cases and Deployment Scope

We use it for community search, so we run a query for Reddit forums or X feeds around topics our audience is talking about.

Pros and Cons

Pros

Detailed searches.
Email notifications of new Reddit feeds.
Easy to use interface.

Cons

Some AI incorporation.

Return on Investment

Positive in terms of workflow.

Usability

Meltwater’s rep provides extensive support, which makes the software much easier to use. They have also helped us create queries based on our problems.

Alternatives Considered

Emplifi Service Cloud

We chose Meltwater because we can create actual queries and search on forums, which many other platforms lack. We found that other services tend to focus only on social media.

Key Insights

Do you think Meltwater delivers good value for the price?

Yes

Are you happy with Meltwater's feature set?

Yes

Did Meltwater live up to sales and marketing promises?

Yes

Did implementation of Meltwater go as expected?

Yes

Would you buy Meltwater again?

Yes

Other Software Used

Emplifi Service Cloud, Microsoft SharePoint

Likelihood to Recommend

It is great for getting real-time notifications for keywords and topics, especially when something new has been discussed and you are looking for community insights.

Comments

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Have been using this for a long time!

Software Version