Very user-friendly, QA could be improved

We have been using Memsource for many years, not as a personal choice I must say but rather as a tool requested by some of our clients. It is certainly a very intuitive tool that one can start using literally within minutes (more so than other online tools of this kind). What I believe it lacks is some more personalization, for instance for those linguists who like to speed up work by using keyboard shortcuts. Another critical issue, at least in our experience, is that it does not encourage advanced users who employ it to set up large projects to do it in a way that can accelerate the all-important QA process, which is often too long and not at all conducive to an improvement of the final product. A few adjustments to improve this final stage would be very welcome.