Overall Satisfaction with Method:CRM
Method:CRM is used across the company. The sales team uses it for lead tracking, the scheduling department uses it to schedule out technicians and equipment. The accounts receivable department uses it to generate work orders and invoices. Everything is managed through Method. It is used everyday and is what keeps the business moving smoothly.
- Methods integration team was very helpful in getting us set up.
- Their account management team is great at keeping in touch
- If you need something created, they have a highly skilled team to help it become a reality.
- The back end is a little confusing, especially if you are not in it every day.
- Better self help documents would be a plus.
- Having to switch/download different programs to generate or create reports or documents is not appealing.
- Integrates well with Quick-books
- More efficient on scheduling out equipment
- Negative- it needs to have better customer management, this area is lacking
- ConnectWise
Connectwise was a great product it was just not cost effective for our company. We actually really liked how Connectwise worked, it was just WAY too expensive.
Method:CRM Implementation
- Implemented in-house
- Learning the back end
- Getting it to work with Quick-books
- Training the staff how to use it.
Method:CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We did in the set up phase, but not now in maintenance. We just use it as needed. To buy into the maintenance plan was not cost effective as we did not think we would utilize it enough. The set up was done so well that I am able to manage it pretty well on my own.
During the set up phase. They worked very hard on getting my Work order to be exactly what we needed. They helped to be sure that it would pull the correct information from other areas of the program with out double entry. They made sure I understood how it worked so I would be able to edit as needed.