Configuration Management Databases

Configuration Management Databases Overview

Configuration management databases (CMDB) are centralized repositories for IT resource configurations. They collect and manage hardware and software data for both on-premises and cloud assets. CMDB software maintains the composition, structure, configurations, and relationships of IT assets and tracks any changes or updates made to them. This information offers insights into and control over each component (commonly referred to as a configuration item, or CI) used to deliver IT services.

CMDBs commonly support dependency mapping, compliance reporting, system rebuilds, and analytics. Their data visualization tools help chart the relationships and dependencies among CIs.

CMDB software captures data from a variety of CIs, including applications, databases, containers, VMs, operating systems, servers, networks, ports, and the business and technical services they all support. Non-technical data can include entities that are dependent on or potentially impacted by CIs, such as users, customers, organizations, locations, and service agreements.

CMDB tools are often part of IT Service Management (ITSM) platforms. These broader platforms usually incorporate asset discovery, IT Asset Management (ITAM), and change management features that support and utilize CMDB functionality.

Top Rated Configuration Management Databases Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Configuration Management Databases Products

(1-24 of 24) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Key Features

  • Organize and prioritize service tickets (69)
    90%
    9.0
  • Self-service tools (65)
    83%
    8.3
  • ITSM collaboration and documentation (59)
    81%
    8.1
ServiceNow Now Platform

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Device42

Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered…

CA Service Management, with CA Service Desk Manager

CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by…

Key Features

  • Organize and prioritize service tickets (6)
    97%
    9.7
  • Self-service tools (6)
    86%
    8.6
  • Service restoration (6)
    84%
    8.4
IBM Tivoli Change and Configuration Management Database

IBM's Tivoli Change and Configuration Management Database is as the name would suggest a configuration management database.

BMC Helix Configuration Management Database (CMDB)

The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.

Micro Focus Universal Discovery and Universal CMDB

Micro Focus Universal CMDB (formerly HP Universal CMDB) is a configuration management database supported by Micro Focus and acquired from Hewlett-Packard Enterprise.

Virima

Virima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will…

AlgoSec

AlgoSec, from the company of the same name in Ridgefield Park, New Jersey, is a firewall security management option. The service now includes the CMDB capabilities of Prevasio, which was acquired by AlgoSec.

Combodo  iTop

Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.

Altova DatabaseSpy

Altova DatabaseSpy is a multi-database query, design, and conversion tool. It connects to all major databases, and aims to ease SQL editing and other tasks more affordably than single-database solutions. Features like chart generation, table browsing, data editing, SQL auto-completion,…

InvGate Insight

InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder,…

Snow ITSM Enhancer

Snow's ITSM Enhancer can automatically build and maintain a CMDB, providing a single source of trusted asset information to support some of the most critical ITIL and service management processes. The vendor states that with this data, service desks can better focus on providing…

i-doit

i-doit is an open source IT documentation and configuration management database (CMDB).

Micro Focus Configuration Management System

Micro Focus Configuration Management System, formerly from Hewlett Packard Enterprise, is a configuration management and CMDB solution.

Combodo TeemIP

TeemIP from Combodo is a software IPAM solution enabling the user to offer customers what the vendor presents as a professional and economically viable approach to administering the complexity of IP address management. TeemIP has a CMDB and service management functions to industrialize…

Canfigure

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal support.

EasyVista Service Manager

EasyVista Service Manager is the New York company's ITIL / ITSM service solution.

Qualiparc.net by METALINE

ASG provides ITSM, ITAM, as well as change and configuration management (e.g. patch management, dependency mapping) via its modular offering ITAM Center.

Rocket MultiValue Application Development Platform

The Rocket MultiValue (MV) Application Platform combines an embedded database and development platform to offer database management with performance. The MV integrated architecture simplifies deployment and maintenance, while the fluid and natural data model reduces the need for…

Acure.io

Acure is a monitoring system, an AIOps solution, and CMDB that integrates all other log and alert monitoring systems to cover the user's needs and ensure the user's IT services are available and performing well, with alerts coming only if the issue matters.

CONTROL powered by OTRS

CONTROL powered by OTRS offers a tool to fully meet ISO/IEC 27001 requirements. CONTROL relies on the functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers a ready-to-use solution to implement…

Azure App Configuration

App Configuration on Microsoft's Azure is a scalable parameter storage for app configuration. Users can store configuration for all Azure apps in a universal, hosted location. Manage configurations, in real time, without affecting customers by avoiding time-consuming redeployments.…

Census

Census is a data automation platform that synchronizes customer's data warehouses with business systems and tools.

Learn More About Configuration Management Databases

What are Configuration Management Databases?

Configuration management databases (CMDB) are centralized repositories for IT resource configurations. They collect and manage hardware and software data for both on-premises and cloud assets. CMDB software maintains the composition, structure, configurations, and relationships of IT assets and tracks any changes or updates made to them. This information offers insights into and control over each component (commonly referred to as a configuration item, or CI) used to deliver IT services.

CMDBs commonly support dependency mapping, compliance reporting, system rebuilds, and analytics. Their data visualization tools help chart the relationships and dependencies among CIs.

CMDB software captures data from a variety of CIs, including applications, databases, containers, VMs, operating systems, servers, networks, ports, and the business and technical services they all support. Non-technical data can include entities that are dependent on or potentially impacted by CIs, such as users, customers, organizations, locations, and service agreements.

CMDB tools are often part of IT Service Management (ITSM) platforms. These broader platforms usually incorporate asset discovery, IT Asset Management (ITAM), and change management features that support and utilize CMDB functionality.

Differences Between CMDB and ITAM

CMDB software provides information about the way current IT resources are configured, how they are being used, and the business services they deliver. ITAM manages the end-to-end life cycle of IT assets, including procurement, license management, and valuation.

Configuration Management Database Features

CMDB software commonly offers many of the following features.

  • Collect, create, update, and centralize CI data
  • Automated discovery of CIs across on-premises and cloud installations
  • CI visualization of relationships and dependencies
  • Service dependency mapping
  • Workflows for creating and updating CI data
  • CI ownership, incident, and issue data
  • CI metrics and analytics dashboards
  • Compliance reporting
  • Integrations with ITSM, ITAM, asset discovery, and change management tools

Configuration Management Databases Comparison

Consider the following when purchasing CMDB:

Point solution or suite: Configuration management database functionality can be acquired as part of an ITSM platform or can be purchased separately as a standalone module. If you choose a point solution, make sure it integrates well with existing ITSM or ITAM tools your organization is using.

Automated discovery: To maximize a CMDB’s value, look for a product that includes or readily integrates with automated asset/configuration (CI) discovery. This can lessen the need for manual setup and configuration and help ensure that your CMDB is up to date and complete.

Pricing Information

Pricing for configuration management database software isn’t readily available, so you’ll need to contact a vendor for a quote. Vendors commonly offer free trials of their products.

Related Categories

Frequently Asked Questions

What do configuration management databases do?

Configuration management databases (CMDB) collect, record, update, and manage information about an organization’s IT hardware and software assets, focusing on their configuration items (CIs) and relationships. CMDB software identifies the dependencies between CI’s and the business and technical services they deliver.

What are the benefits of using configuration management databases?

CMDB software can help identify critical IT infrastructure dependencies and vulnerabilities. This can assist with planning and informed decision-making. Effective use of CMDB software can help organizations use resources efficiently, reduce risks and downtime, and enhance overall IT service delivery.

What are the best configuration management databases?