Configuration Management Databases
Configuration Management Databases Overview
Top Rated Configuration Management Databases Products

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Configuration Management Databases Products
(1-24 of 24) Sorted by Most Reviews
The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Key Features
- Organize and prioritize service tickets (69)90%9.0
- Self-service tools (65)83%8.3
- ITSM collaboration and documentation (59)81%8.1
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by…
Key Features
- Organize and prioritize service tickets (6)97%9.7
- Self-service tools (6)86%8.6
- Service restoration (6)84%8.4
Learn More About Configuration Management Databases
What are Configuration Management Databases?
Configuration management databases (CMDB) are centralized repositories for IT resource configurations. They collect and manage hardware and software data for both on-premises and cloud assets. CMDB software maintains the composition, structure, configurations, and relationships of IT assets and tracks any changes or updates made to them. This information offers insights into and control over each component (commonly referred to as a configuration item, or CI) used to deliver IT services.
CMDBs commonly support dependency mapping, compliance reporting, system rebuilds, and analytics. Their data visualization tools help chart the relationships and dependencies among CIs.
CMDB software captures data from a variety of CIs, including applications, databases, containers, VMs, operating systems, servers, networks, ports, and the business and technical services they all support. Non-technical data can include entities that are dependent on or potentially impacted by CIs, such as users, customers, organizations, locations, and service agreements.
CMDB tools are often part of IT Service Management (ITSM) platforms. These broader platforms usually incorporate asset discovery, IT Asset Management (ITAM), and change management features that support and utilize CMDB functionality.
Differences Between CMDB and ITAM
CMDB software provides information about the way current IT resources are configured, how they are being used, and the business services they deliver. ITAM manages the end-to-end life cycle of IT assets, including procurement, license management, and valuation.
Configuration Management Database Features
CMDB software commonly offers many of the following features.
- Collect, create, update, and centralize CI data
- Automated discovery of CIs across on-premises and cloud installations
- CI visualization of relationships and dependencies
- Service dependency mapping
- Workflows for creating and updating CI data
- CI ownership, incident, and issue data
- CI metrics and analytics dashboards
- Compliance reporting
- Integrations with ITSM, ITAM, asset discovery, and change management tools
Configuration Management Databases Comparison
Consider the following when purchasing CMDB:
Point solution or suite: Configuration management database functionality can be acquired as part of an ITSM platform or can be purchased separately as a standalone module. If you choose a point solution, make sure it integrates well with existing ITSM or ITAM tools your organization is using.
Automated discovery: To maximize a CMDB’s value, look for a product that includes or readily integrates with automated asset/configuration (CI) discovery. This can lessen the need for manual setup and configuration and help ensure that your CMDB is up to date and complete.
Pricing Information
Pricing for configuration management database software isn’t readily available, so you’ll need to contact a vendor for a quote. Vendors commonly offer free trials of their products.
Related Categories
Frequently Asked Questions
What do configuration management databases do?
What are the benefits of using configuration management databases?
What are the best configuration management databases?
Popular configuration management databases include: