Item: Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We were using MS Dynamics 365 Gamification for our customer service. This was to help us keep our Customer Service agents working hard. We used this to help our agents' close cases in a week, and see who is doing the most work in a week. This also helped us work on giving people credit where credit is due.

Pros and Cons

Easy to setup
Easy for people to view the dashboard
Great KPI's out of the box

Sometimes the workflows did not fire correctly
Creating custom KPI's are harder to setup
Wish to have these in a PowerBI

Return on Investment

It helped us close more cases.

Alternatives Considered

Microsoft Power BI

We used MS Dynamics 365 Gamification because we did not have a Power BI team. The dashboards and animations are better than just having a dashboard. It was also nice to have the KPI's already built, where we did not have to build them to do something so simple. Liked how easy the updates were between the Dynamics system.

Support Rating

I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.

Usability

It was easy for end users to use the system, or be able to put in on a TV to show the reports. I did not give it a 9 or 10 as the usability for an admin. It takes a good amount of time and knowledge around where to go to to do your job.

Key Insights

Do you think Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated delivers good value for the price?

Yes

Are you happy with Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated's feature set?

Yes

Did Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated live up to sales and marketing promises?

Yes

Did implementation of Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated go as expected?

Yes

Would you buy Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated again?

Yes

Other Software Used

Microsoft Power BI, HubSpot, Five9

Likelihood to Recommend

This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.

Is Dynamics 365 Gamification right for you?

Overall Satisfaction with Microsoft Dynamics 365 - Gamification (formerly FantasySalesTeam)