Overall Satisfaction
- CRM is excellent at tracking emails to accounts; making it easy to find a past reference.
- With the millions of ways you can categorize your emails, CRM is the organized person's best friend.
- CRM can be time consuming when it comes to filling out emails.
- CRM can also be time consuming when finding past emails.
- CRM has provided better insight on managing our workloads due to giving an accurate account of how long it would take to complete a task.
- CRM had a negative impact on turnaround times due to the length of time it took to fill out the email
- CRM had a positive impact on keeping track of our performance records.