Item: Microsoft Dynamics 365
Rating: 9
Author: Brad Bauer

Use Cases and Deployment Scope

Microsoft Dynamics CRM is used by a majority of our organization. Our ticket sales department utilizes it for contact management and pipeline tracking, while our corporate partnerships department uses it primarily for inventory management and contract building.

Pros and Cons

Easy to learn and use
Very searchable, can look for people/companies across many different variables
No technical issues

A little more personalization would be nice
Easier to download reports
Mobile sign in

Return on Investment

Increased employee efficiency with proposal creation process
Enhanced prospect touchpoints and relationship management
Improved forecasting and pipeline process

Alternatives Considered

I wasn't involved in the purchase decision for Microsoft dynamics CRM, however I have used a number of other CRM services at different companies. Having used salesforce, goldmine, SugarCRM, and even the CRM component of Ticketmaster's Archtics software system, I can say for sure that Microsoft Dynamics CRM is the best CRM I've ever used.

Other Software Used

Google Charts

Likelihood to Recommend

Microsoft Dynamics CRM is perfect for putting together a sponsorship proposal as it integrates with our asset inventory and also helps immensely with making sure all proposals stay under our fulfillment marks.

Microsoft Dynamics CRM - great to use

Software Version

Overall Satisfaction with Microsoft Dynamics CRM