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Our Nightmare with Microsoft Dynamics with CRM
December 16, 2016

Our Nightmare with Microsoft Dynamics with CRM

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Online

Overall Satisfaction with Microsoft Dynamics CRM

It is being using to manage our customers.
  • I can't think of anything.
  • Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data.
  • Their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product.
  • There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud.
  • Microsoft Dynamics has had a terrible return on investment for our company. Our company has been without an operating CRM for 2 weeks now and their support team doesn't seem to care. This has cost us significant resources and loss of data.
[Microsoft Dynamics CRM stacks up] Very poorly. You should go for a CRM with a modern cloud architecture.
You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company is currently assessing alternative CRMs.

Microsoft Dynamics 365 Feature Ratings

2.3
Customer data management / contact management
1
Workflow management
5
Territory management
Not Rated
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
1
Quote & order management
1
Interaction tracking
Not Rated
Channel / partner relationship management
1
1.0
Case management
1
Call center management
1
Help desk management
1
1.0
Lead management
1
Email marketing
1
3.0
Task management
3
Billing and invoicing management
1
Reporting
5
1.3
Forecasting
1
Pipeline visualization
1
Customizable reports
2
1.5
Custom fields
3
Custom objects
1
Scripting environment
1
API for custom integration
1
2.5
Role-based user permissions
4
Single sign-on capability
1
1.0
Social data
1
Social engagement
1
1.0
Marketing automation
1
Compensation management
1
1.0
Mobile access
1