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Microsoft Dynamics SL Review 8 of 16
Review: "Microsoft Dynamics SL is quite dynamic!"
https://www.trustradius.com/erpMicrosoft Dynamics SLUnspecified6.752101
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March 27, 2015

Review: "Microsoft Dynamics SL is quite dynamic!"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Accounts Payable

Overall Satisfaction with Microsoft Dynamics SL

Currently, it is not being used at my organization. It was highly utilized at my last organization, where I worked for 3 years. It was predominantly used within the finance and accounting department, where we used it to keep track of our G/L accounts as well as make debit and credit adjustments to our factories overseas. It helped us keep track of what we owe and what is to be paid out to us.
  • Easy to create debits and credits to applicable accounts.
  • Easy to keep track of payments, which can be seen on the easy to access Aging report.
  • Easy top view line items of each transaction made to each account
  • Difficult to reverse an incorrect entry.
  • Difficult to complete some tasks without authorization to certain modules.
  • Would freeze up a lot, and would therefore have to start over.
  • Increased employee efficiency. While using this program, I was able to complete payments to factories pretty seamlessly. I just had to select the invoice that was getting paid, and include it in the batch for payment.
  • Better customer service. I was able to better communicate with factories what was owed to them and why by entering the debit or credit notes and adding them to the batch to submit for payment.
They were both pretty easy to use, but I started using Microsoft Dynamics SL so it was a matter of knowing and becoming familiar with this program first. I became very accustomed to the modules and how to navigate the program.
I worked within finance and accounting and I feel like for the most part it is extremely user friendly. Despite a few bugs/glitches in the system, it was very straightforward and easy to use. It gives you what you are looking for. Definitely recommended to keep track of the books.

Microsoft Dynamics SL Feature Ratings

Accounts payable
8
Accounts receivable
8
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
8
Standard reports
9
Custom reports
9
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
7
Single sign-on capability
7

Using Microsoft Dynamics SL

Users and Roles

5 - They were the accounting department, which was made up of five people. Each had a different specialty, such as accounts payable and accounts receivable. Mine was accounts payable, where I would pay our overseas factories on a biweekly basis.

Support Headcount Required

5 - These were accounting and financial professionals who helped maintain the support of Microsoft Dynamics SL. They also had many years of experience with accounting and finance programs and technology.

Business Processes Supported

  • Helped us figure out what invoices were due or past due.
  • Helped us reconcile our accounts
  • Helped us keep track of what we were owed and what we owed other factories.

Innovative Uses

  • Helped us chase factories when we received a short payment

Future Planned Uses

  • Continue to help keep track of our books

Likelihood to Renew

1
At the organization I am working for now, we do not use Microsoft Dynamics SL.

Evaluating Microsoft Dynamics SL and Competitors

Products Replaced

Not Sure

Key Differentiators

  • Product Features
  • Product Usability
This program was used before I worked for my former organization. I feel that based on the price and the usability of this product, they were able to adapt it and utilize it right away. It was extremely applicable to keep tabs on our books, especially considering the industry they are in.

Evaluation Lessons Learned

I didn't have any say in the purchase and use of this product, but I am glad I was able to have such a great experience getting to use and become familiar with this program. It gave me a much better understanding on how this financial technology is so necessary in business.

Microsoft Dynamics SL Implementation

Implementation

9
Just to let it take its course. The implementation for me once I became a part of my former organization was pretty seamless. Just get to know the basics and call the support team to ask questions if you need help on an issue, should they arise. They are ready, willing, and able to help!

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Change Management Lessons

Not sure - This was before my time at the company.

Implementation Issues

  • How to switch modules to fully utilize the system.
  • How to receive further authorization to modules.

Microsoft Dynamics SL Support

Support

10
They give you the answers to your questions quickly. Extremely supportive support team.

Microsoft Dynamics SL Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Bug Resolution

Yes - It was resolved quickly. The issue at my last job was that the program would freeze up or close out automatically. It was quite frustrating, so I initially went to my former organization's IT department. When he couldn't reach a resolve, he was calling the support team. They were able to walk him through the issues and help him better assess the problem so that it could be prevented in the future.

Exceptional Examples of Microsoft Dynamics SL Support

When our program froze, they were extremely capable of helping to resolve the problem. They told us that it was a bug and to resolve the issue the program just had to be reinstalled and the computers rebooted. Once that was complete, the program was working like new. The support team was extremely gracious and cared about the issue at hand and the progress we made.

Using Microsoft Dynamics SL

Usability

8
It takes some getting used to, especially if you aren't very technologically savvy. But I promise, it is definitely easy to manage once you've gotten used to it.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
None

Easy Tasks

  • Creating debit or credit adjustments
  • Creating batches for payment
  • Downloading and printing the aging report

Difficult Tasks

  • Deleting incorrect debit or credit notes
  • Deleting already printed checks