Great product for great price
January 24, 2020

Great product for great price

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mikogo

I need to support remote locations in my current organization, and many times, it's just best to be hands-on rather than provide instruction over the phone or through email. Many times I am troubleshooting issues where I need to be able to log into a user's PC and look at configurations on various files or programs, and Mikogo has helped me to be able to do with ease.
  • Allow remote access to a users PC's
  • Share my screen for visual assistance
  • I'd like to be able to record a session easier.
  • Saves time and money in travel expenses to support remote locations for IT purposes.
I see a lot of the same functionality with both programs. From a presentation and meeting aspect, they are virtually the same. Where Mikogo stands out, in my opinion, is when it comes to remote access.
I have not had to use their support for anything other than setup.

Do you think Mikogo delivers good value for the price?

Yes

Are you happy with Mikogo's feature set?

Yes

Did Mikogo live up to sales and marketing promises?

Yes

Did implementation of Mikogo go as expected?

Yes

Would you buy Mikogo again?

Yes

I've been using Mikogo for ten plus years and have been able to use it for remote program installation, troubleshooting, and simple presentations. Screen share or remote access to a PC is where the core of the program's best functionality resides and where a user would be best suited to use this product.

Mikogo Feature Ratings

High quality audio
7
High quality video
7
Low bandwidth requirements
8
Desktop sharing
9
Calendar integration
8
Meeting initiation
8
Record meetings / events
7
Slideshows
7
Live chat
8
Audience polling
8
Q&A
8
User authentication
8
Participant roles & permissions
8
Confidential attendee list
8