Mikogo--inexpensive but ineffective
February 08, 2021

Mikogo--inexpensive but ineffective

BRAD BOSTON | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mikogo

We used Mikogo to support customers by viewing and controlling their remote desktops. We used the drawing and chat features as well, which appeared to work well. This was used by both of our ERP consultants who worked daily with customers and often online and in session with the customer and sometimes an additional attendee.
  • Inexpensive
  • Simple interface
  • Menus and prompts were clear
  • Slow (download and screen refreshes)
  • Doesn't work at numerous customer sites
  • Awkward interface, making it difficult to get online with customers
  • Zero positive impact
  • Spend just a little more with products like AnyDesk and get some real ROI
  • Short term, the product can be used on a trial basis (or at least it was available as a trial)
At first it worked fairly well and the price was very inexpensive. The first task when connecting to a customer was to have them download the client. Oftentimes this task took two to five minutes and was inconsistent even for clients with high-speed internet access (over 100mb). I've used numerous other tools similar to Mikogo and none of them had these delays. Also, Mikogo occasionally had issues with firewalls and, while that might be expected in such a tool, it was too often to be useful. Honestly the only advantage was price and that was short lived, as the costs of using the tool (business-wise) stacked up.

Do you think Mikogo delivers good value for the price?

No

Are you happy with Mikogo's feature set?

No

Did Mikogo live up to sales and marketing promises?

No

Did implementation of Mikogo go as expected?

No

Would you buy Mikogo again?

No

Given its narrow focus and inability to do that well, I cannot think of a scenario where Mikogo would be a fit. This software only provides 'attended' remote sessions whereby the person presenting their screen must also approve the connection of the user attempting to view or control their screen. While this has its place, it did not perform well in this limited scope.

Mikogo Feature Ratings

High quality audio
4
High quality video
4
Low bandwidth requirements
1
Mobile support
Not Rated
Desktop sharing
2
Whiteboards
Not Rated
Calendar integration
1
Meeting initiation
1
Integrates with social media
Not Rated
Record meetings / events
2
Slideshows
Not Rated
Live chat
1
Audience polling
3
Q&A
2
User authentication
1
Participant roles & permissions
1
Confidential attendee list
2