Item: Mikogo
Rating: 9
Author: Verified User

Overall Satisfaction with Mikogo

Use Cases and Deployment Scope

We don't use this tool very often because we have other tools that are very good at collaboration such as Microsoft Teams and Cisco Webex. However, when those options are not available for whatever reasons then Mikogo is a great go-to. It always gets the job done. Very easy to use and get both sides to connect and start collaborating. Another great feature is you don't need to install anything which is a big plus for when collaborating with users from security strict organizations.

Pros and Cons

Pros

Collaboration audio/video - Very strong features. It simple and it just works as you expect. Especially multi-user collaboration capability.
File sharing - Again, nothing fancy but works as advertised.
Inexpensive- A single license allows for up to 25 participants and 3 concurrent calls. Even the free version is extremely capable and a good go-to option.

Cons

It lacks some features that could be useful for providing remote technical support but it is never meant to be a remote support tool, it is a collaboration tool.
Can't really find anything bad to say about this product. I was never in a scenario where I thought something is not working as expected or can't find a feature or can't figure out how to do something.

Return on Investment

It is a very helpful backup tool for collaboration.
It doesn't have all the bells and whistles like Teams but its also much cheaper and much better performance than Skype.

Alternatives Considered

Skype for Business (formerly Lync), Microsoft Teams and TeamViewer

its a smaller tool than Teams and Skype and definitely don't have as much features. It is a tool for smaller organizations not big enterprises.

Support Rating

I do not have any experience with Mikogo's support as I have never experienced any problem with it.

Key Insights

Do you think Mikogo delivers good value for the price?

Yes

Are you happy with Mikogo's feature set?

Yes

Did Mikogo live up to sales and marketing promises?

Yes

Did implementation of Mikogo go as expected?

Yes

Would you buy Mikogo again?

Yes

Other Software Used

Microsoft Teams, Skype for Business (formerly Lync), Cisco Webex Room Series (formerly Cisco Spark Room Series), TeamViewer

Likelihood to Recommend

Mikogo is a collaboration tool first and foremost and it is great at that. You can get people connected really quickly and they don't need to be familiar with the product to get going quickly. That combined with the ability to create/join the session from the browser makes it very attractive. A great option to go to for when your company uses one collaboration tool that's not compatible with someone from another company. That and when your daily collaboration tool is down for whatever reason, then you just use Mikogo.

Mikogo Feature Ratings

Comments

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Mikogo is a great tool when you are in a pinch