Mimecast Engage Awareness Training Review - 3 Years in
Updated February 09, 2026

Mimecast Engage Awareness Training Review - 3 Years in

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mimecast Engage Awareness Training

Mimecast Engage Awareness Training is good for short and quick training for employees. Provide a huge range of video and content

Pros

  • Good enjoyable content
  • Provides a huge range of video on different security types
  • Provides some feedback to staff on security principles

Cons

  • Needs to be able to provide better reporting
  • Needs to have multi video training
  • Not very custom
  • You can only go targeted training or company wide. Can do it all in one
  • It helps the low tech users, but not high tech staff
  • Video stops some issues with emails and general clicking on things
I don't think so, Most the reporting I find not great and is missing details. Some users will get flagged for no reason. User Risk Scoring you can't see details on why they have that score and what can be done to make it better.
I feel like this style of training works better for our business as we don't have much management push behind normal training so doing more engagement
We have only done a trail, but it seems to have much better reporting and can make it more custom. But it cost alot more

Do you think Mimecast Engage Awareness Training delivers good value for the price?

Yes

Are you happy with Mimecast Engage Awareness Training's feature set?

No

Did Mimecast Engage Awareness Training live up to sales and marketing promises?

No

Did implementation of Mimecast Engage Awareness Training go as expected?

Yes

Would you buy Mimecast Engage Awareness Training again?

No

IT is still lacking as la platform it is good for basic needs

Mimecast Engage Awareness Training Feature Ratings

Security Awareness Training
5.8
Training Content Library
7
Industry-Specific Security Training
7
Individualized Security Training Plans
5
Phishing Simulations
9
Security Reporting
2
Integration with Security Tech Stack
5
Security
9.0
Single sign-on capability
9

Using Mimecast Engage Awareness Training

550 - They are a mix between admin / finance / Sales and manufacturing
1 - It is very basic to maintain as it is very basic and can't be super custom
  • Training
  • Cyber Security awareness
  • Onboarding new employees
  • I can't really think of any
  • They keep adding more feature in micro training
It is very basic but it works, We might look at moving to a different platform that has more features

Evaluating Mimecast Engage Awareness Training and Competitors

  • Ease of Use
This needs to be basic for the support team to us and doesn't require much from an admin side
Yes, I would probably just go with the Microsoft version as we have E5 licenses

Mimecast Engage Awareness Training Support

Support has been alright, We had to do a full reset of our tenant and this went alright with support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Quick Initial Response
Not kept informed
We are forced onto the premium support by the vendor we purchased via, We don't use it often
We had to reset our tenant and this was very easy and didn't take too long

Comments

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