The absolute worst customer service I have ever experienced in my entire life.
October 08, 2021

The absolute worst customer service I have ever experienced in my entire life.

Alexander Wallace | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MINDBODY

I wanted to onboard my entire team onto Mindbody. I was using another app for years but I was suckered into buying from a salesman.
  • Marketing
  • Customer service
  • On boarding
  • Delivering the product
  • Negative ROI of 300 per month
Vagaro customer service actually answers your questions and is responsive. They're 1/3 of the price. It's a decent enough app and can do most things. I thought Mindbody would have the capability I need but in reality, it does not. They sold diamonds but delivered vapor. Now I'll just hire an administrative assistant for 4 hours per week to do the things Mindbody can't do while delivering my customers a personal experience and still save more money than switching to Mindbody.

Do you think MINDBODY delivers good value for the price?

No

Are you happy with MINDBODY's feature set?

No

Did MINDBODY live up to sales and marketing promises?

No

Did implementation of MINDBODY go as expected?

No

Would you buy MINDBODY again?

No

First, a quick introduction. I’m Alex Wallace. I’m the owner of Wallace Fitness Center. I’ve been in the fitness industry as an entrepreneur for 8 years. Since I started, I bootstrapped a business from just me to having 10 employees. I’ve received pretty much every cert in the book - CSCS, CPT, Pn1, YES, USAW 1 among countless symposiums and self study. Now that my business has grown and I’m taking more of a backseat to training, I’ve been looking for software to help me scale. I’ve used Vagaro and it was functional but I wanted something with a little more capability so I thought I would choose Mindbody I’m not one to talk bad about a company but if this can save you thousands of dollars and countless headaches, I feel like I owe it to guys in a similar position or someone who is ready to scale. [In my opinion you should] NOT go with Mindbody. After being called for nearly 2 years about switching to Mindbody I’ve had nothing but dropped balls since they got my credit card number. Getting set up to have a merchant account was a nightmare. It took weeks before I was ever even capable of collecting payment. This was wasted time and they charged me the entire time. Further, On 3 separate occasions, I’ve been blown off for my onboarding. Onboarding is the most important part of the process and time and again my onboarding specialist has not shown up to our zoom calls. Further, after I email or call support, I’m always promised for my issues to be resolved, and it never is. Lastly, look at the fine print. They’re subject to increasing your rate significantly after your first year. They’ve charged my credit card nearly $900 and I have yet to be completely onboarded.