Item: Mindbody
Rating: 1
Author: Verified User

Overall Satisfaction with Mindbody

Use Cases and Deployment Scope

Scheduling, client accounts, billing, bookings, reporting, analytics, POS... Mindbody is supposed to be used for all business functions, including website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT

Pros and Cons

Pros

Nothing
Bad support
Breaks down

Cons

Horrible customer support
Terrible data retention
Useless reporting

Most Important Features

scheduling
account detail
POS

Return on Investment

Horrible support - hundreds of wasted hours dealing with system errors
Customer support is terrible

Key Insights

Do you think Mindbody delivers good value for the price?

Are you happy with Mindbody's feature set?

Did Mindbody live up to sales and marketing promises?

Did implementation of Mindbody go as expected?

Would you buy Mindbody again?

Likelihood to Recommend

This software is NOT usable, far too expensive, not supported by the company... from client accounts, billing, reporting, analytics, point of sale purchases... Mindbody claims to be suitable for all business functions - website, finance, customer retention, marketing, sales, emails, analytics, retail products, private and class schedules... It fails at ALL. Constant errors, unreliable data, missing information, incomplete records, terrible website, slow loading, no updates, HORRIBLE CUSTOMER SUPPORT

Comments

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AVOID - Terrible Software, Horrible Customer Service and ZERO support