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Mindbody is a success!
March 31, 2022

Mindbody is a success!

Ben Sorcic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with MINDBODY

MINDBODY Online has many features and functionalities which allow Exos to configure a solution with payment and scheduling components to meet a variety of operational needs, such as effortlessly facilitating personal training services and streamlining the payment process for pay-for-service programs both delivered on-site and virtually. MINDBODY enables Exos to provide clients with key statistics with in-depth analysis reporting such as utilization, attendance by group, time of day, day of the week, and by activity, newly joined and canceled memberships, and others.
  • Standing up new studios/locations. In Q4 last year Exos requested 60+ new MINDBODY locations which MINDBODY was able to deliver rapidly and accurately.
  • Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
  • Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the MINDBODY software.
  • The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
  • The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
  • Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.
  • Online registration and member management.
  • Online scheduling for all services we offer.
  • Secure online payment processing.
  • Reporting.
  • MINDBODY has provided the opportunity for Exos to successfully develop and implement a new virtual service that has recently launched.

Do you think MINDBODY delivers good value for the price?

Yes

Are you happy with MINDBODY's feature set?

Yes

Did MINDBODY live up to sales and marketing promises?

Yes

Did implementation of MINDBODY go as expected?

Yes

Would you buy MINDBODY again?

Yes

MINDBODY excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, MINDBODY is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.