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Review of MINDBODY from a 5 Year Old Business
March 02, 2022

Review of MINDBODY from a 5 Year Old Business

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with MINDBODY

We use MINDBODY as a way for our clients to sign up for classes, review their accounts, and operate our branded app. We also use MINDBODY to record our sales, clients' information, create reports, sell merchandise, and check in our students.
  • MINDBODY has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
  • MINDBODY has an over-the-phone support time and major of their team members are well versed and educated.
  • MINDBODY allows for you to cooperate with both your clients and your staffs needs.
  • There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
  • The MINDBODY branded app connection needs more attention.
  • Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
  • Clients profile creation and check in process
  • MINDBODY branded app connection
  • Reports function
  • We do not have a lot of return investment from using MINDBODY

Do you think MINDBODY delivers good value for the price?

Not sure

Are you happy with MINDBODY's feature set?

Yes

Did MINDBODY live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MINDBODY go as expected?

I wasn't involved with the implementation phase

Would you buy MINDBODY again?

No

MINDBODY is well suited as it reviews your business overall from year to year, but as there is so much functionality, it can also be difficult to operate. The things you think MINDBODY would be able to do, you would be surprised that it does not, even with a lot of functionality.