Worth the cost for a growing company
Updated September 05, 2017

Worth the cost for a growing company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

MindTouch 4

Overall Satisfaction with MindTouch

We have a number of products and processes that we've for a long time held as "tribal knowledge". Mindtouch allows our most experienced employees to record their knowledge and executives to record expectations so that on boarding and referencing are easy.

Pros

  • Searchable content for immediate answers
  • Nesting of articles for exploration on topics

Cons

  • The text editor is extremely difficult to use. Keeping consistent styling throughout the document is pretty hard.
  • It's gotta be easier to copy and paste into MindTouch without losing all formatting/styling.
  • The onboarding of new employees is significantly faster and easier.
  • Implementation speed increases as there are fewer pauses to ask questions or confirm hypotheses.
With a company now over 200, there is an absolute necessity to record product and process knowledge. For more complex products, this may be too cluttered an interface.

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