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MindTouch is mostly easy-to-use with a few drawbacks for a mostly senior Tech Writing Team
Updated September 05, 2017

MindTouch is mostly easy-to-use with a few drawbacks for a mostly senior Tech Writing Team

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

Our Technical Writers author and publish documentation content in MindTouch for internal and external customers of our software products.
  • Easy functionality for authoring.
  • Good flexibility for publishing audience options.
  • Simple to roll back to previous versions of articles.
  • Too many bugs lately with PDF images and attachment viewing issues.
  • Lack of overall PDF functionality.
  • Lack of look-and-feel templates and viewing options for content.
  • Pricing in line with our budgeting objectives.
  • Positive impact for use with our Support staff.
  • Negative impact lately with downtime and customer experience with PDF and image issues.
MindTouch is well suited for companies needing authoring options for multiple groups with and without writing expertise. It is less appropriate for Technical Writing Teams better suited for a DITA environment and that are set up for a more customized environment.