Overall Satisfaction with MindTouch
We currently use mindtouch in two areas of our business providing a self help portal to both our direct clients and the parent base of clients who use our services. Our primary reason for moving forward with Mindtouch was to offset the amount of time our support staff spends with clients while solving a myriad of support related issues, but primarily to usher in an atmosphere of self sufficiency for our clients and their users.
- Training and staff interaction.
- Usability.
- Accessibility.
- Content creation.
- Time reduction/faster ticket resolution
- Increased product adoption