MindTouch gives our customers easy access to documentation that is always current!
Updated July 31, 2017

MindTouch gives our customers easy access to documentation that is always current!

Vernon Forbes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We use MindTouch for all product documentation. Myself and a colleague are Project Managers responsible for implementing MIndTouch. Our software engineers, and QA teams create content, our Marketing Department manages "look and feel", and our Product Owners approve and publish content. The Software Fulfillment team creates access to content. We needed a solution that allows us to dynamically change content as our products mature. Our industry is changing rapidly and MindTouch allows us to be nimble and stay ahead of those changes.

Pros

  • MIndTouch allows us to dynamically change content as our products mature. In a fast moving industry customers want access to the latest content instantly. With MindTouch updating content is easy.
  • Site management and security easily fits into our corporate infrastructure. The learning curve for managing the site was practically non-existent.
  • The MindTouch support team is amazing!

Cons

  • Creating consistent content is more difficult than it should be. As far as I can tell there is no way to enforce templates or styles.
  • We are still in the beginning phase of implementation so it is too soon to really see those impacts.
  • PDF
MindTouch makes finding specific content easy and efficient.
For publicly available product documentation there is nothing better than MindTouch. But if your content contains proprietary or other information that isn't available publicly it isn't the best solution or best value.

Using MindTouch

MindTouch Implementation

Great product, great company!

MindTouch Support

I can't think of any way MindTouch support needs to improve. They are that good!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - To assure we get help when we need it plus a belief that good support organizations require well trained employees which is expensive.
When our site was going live and publishing the associated DNS changes, the MindTouch support tech literally stayed on the phone until we were comfortable everything was working correctly. He wasn't rushed to take the next call and really wanted us to be successful.

Using MindTouch

I would give it a perfect score if it handles private content better.
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Convenient
Familiar
Feel nervous using
  • For presenting detailed, targeted documentation to end users there is nothing better than MindTouch.
  • If your content is proprietary, confidential, or otherwise not public there may be better choices than MindTouch.

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