MindTouch Review
Overall Satisfaction with MindTouch
Currently MindTouch is mainly used by support to record our answers and solutions as well as our documentation team who publish our product documentation.
Pros
- Easy to use editor.
- Simple to build out structure and change as needed.
Cons
- Resolution time.
- Update on ticket status.
- Better reporting for KCS metrics.
- Increased website traffic.
Comments
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