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Aging Best Review
March 12, 2021

Aging Best Review

Cori May | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with MIP Fund Accounting

MIP Fund Accounting is the sole accounting system utilized for our organization. We use it to track the funding sources for our whole organization. The Accounts Payable, Budgeting, and Payroll modules were purchased from the prior management when starting with MIP Fund Accounting. We recently purchased the Accounts Receivable module, but have not yet implemented it.
  • It gives a true picture of where you are at a given point in time.
  • It's relatively user friendly - when you know what to do.
  • There seem to be some glitches in the HR module "talking" to the Financial Module. This makes it difficult to effectively process payroll sometimes.
  • We've not had good luck with [the] training. The finance department had great turnover a little over a year ago. When we became fully staffed again and tried to set up training, COVID hit. We attempted to set up virtual training, but it was very impersonal, and we were "fit in" where they could get us. We're getting by and discover some things on our own, but it's been very discouraging.
  • When we call the service desk, sometimes (depending on who you get) we're made to feel like we're very incompetent. Processes aren't fully explained. I've been told on several occasions, "I don't know why it did 'this or that,' but it's fixed now." It would be nice to know the "why" of an error so I can explain it to other staff, so it doesn't happen again.
  • Due to the turnover in the finance department, I would say the ROI has decreased due to lack of training/knowledge. It takes longer to do simple tasks.
  • We are trying to implement a few new things with EFT processing (self-taught), and invoice billing (AR - working on self-teaching) to decrease the amount of time to get invoices out.

Do you think MIP Fund Accounting delivers good value for the price?

Yes

Are you happy with MIP Fund Accounting's feature set?

Yes

Did MIP Fund Accounting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MIP Fund Accounting go as expected?

I wasn't involved with the implementation phase

Would you buy MIP Fund Accounting again?

No

The support we've received has been fair. Some are more knowledgeable than others, and we already have our "favorites" we want to talk to if we have an issue. The biggest challenge has been getting someone to fully commit to training all of our new staff (myself included). I truly believe if we had good training/support, our department could make MIP Fund Accounting shine for our organization. But, it feels like no one wants to invest the time in us - which is very discouraging.
MIP Fund Accounting has many distinct features, that if utilized correctly, can make it a powerhouse. There are some glitches within the software at times, and when given to MIP Fund Accounting, they have to "work it in" to a "fix". I know software enhancements take a bit of time, but most programs send out updates more than once or twice a year.
I used Great Plains at a former job. It was also designed for non-profits. The payroll function/feature was much easier to maneuver than MIP Fund Accounting. The AP feature was comparable to that of MIP Fund Accounting and functioned somewhat the same. Which is nice. I do not know about the reports feature, as my reports processing was limited due to the job I had. Same with the budgeting features and A/R. We are a non-profit organization that wished to utilize a system designed specifically for this type of organization.
I honestly believe MIP Fund Accounting is a decent accounting program. I was familiar with it in a former job setting, where I was reviewing the records of sub-contractors who utilized the MIP system. It provided the information we needed, as well as it seemed very easy to use. Our subs who had MIP Fund Accounting and utilized it were very happy. When I left that position, the majority of our subs had switched over to MIP accounting. That spoke mountains to me. When I came on board at aging best, I was excited to learn they utilized MIP Fund Accounting. After being there a few months, I soon learned that MIP Fund Accounting wasn't utilized to its full capacity. I sought advice from former colleagues, as well as new colleagues who also utilized MIP Fund Accounting. Much to my dismay, they were only able to provide minimal assistance. The customer service we've received has been very disheartening, and the training has been spotty, at best. This is why I rank it at a 3.

MIP Fund Accounting Feature Ratings