MobileIron: A valuable tool for mobile device asset management.
September 09, 2019

MobileIron: A valuable tool for mobile device asset management.

Roy Urick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MobileIron Acquired by Ivanti

MobileIron is used on all of the mobile devices that we provide to our associates. We use it to track the assets, phone numbers, and installed apps. It also is VERY useful to determine the security status of the device, and whether it is configured appropriately, as well as enforcing security protocols on the devices. MobileIron is especially helpful in distributing official apps to allow our associates to most efficiently utilize the device in their day to day use.
  • App management
  • Device management
  • User experience management
  • Location services are not always accurate, often not reporting in a location in over 72 hours. Enabling "lost mode" should force the device to send its location with each subsequent check-in but it does not.
  • Managing tags could be improved.
  • Note the above problems may not be totally the fault of MobileIron, as our devices are 100% Apple, which doesn't always allow vendors full access to the devices.
  • It greatly improves our visibility into where our assets are located and who they are assigned to.
  • We are able to also track active phone numbers and help correlate them to various cost centers to insure that various business units are charged accordingly.
  • With published apps in Apps@work, we are able to guarantee our associates are using the appropriate apps and not a similar app that is not approved.
We investigated Meraki, but it was much less polished and feature-rich. Hands down MobileIron was the best in breed choice.
MobileIron works wonderfully in geographically distributed environments. IT helps ensure compliance when you cannot be there to verify yourself or if there are just too many devices to keep up with.

The deployment option of work-owned and personally-owned devices is great. If they are work devices and the device is lost, all data is erased when you initiate a remote wipe. If it's a personal device, work data is stored in a separate container and only that data is erased when you initiate a wipe of the company data after the associate leaves the organization.