End user engineer experience
Updated January 11, 2026

End user engineer experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Momentum.io

Generally that help in integration with zoom and other app which helps us to transction and that help to understand others query and do smooth transition

Pros

  • Transcription
  • Integration
  • Collaborate app

Cons

  • Please try to make it easy while integration as currently Gui has less feature that make it happen.
  • Hope you guys have api token for okta available but please do help upload some documentation for that.
  • Clean and clear steps by step document for integration
  • Time reclaimed annually
  • Deal cycle acceleration
  • Crm data quality improvement
I am using Momentum.io because it helps streamline my workflows, save time, and improve accuracy across sales and customer interactions. The platform provides automation, smarter insights, and faster deal execution, which directly supports business growth. By reducing manual effort and improving collaboration, Momentum.io empowers me to achieve goals more efficiently and with greater impact

Do you think Momentum.io delivers good value for the price?

Yes

Are you happy with Momentum.io's feature set?

Yes

Did Momentum.io live up to sales and marketing promises?

Yes

Did implementation of Momentum.io go as expected?

Yes

Would you buy Momentum.io again?

Yes

That is really helpful in zoom meeting if you have intergated that with that and use transction tech of application.highly recomend in for small scale and large scale companies as it's pocket friendly as well as per my experience. Most of users use it for sales query and for smooth transition

Using Momentum.io

8 - using zoom integration and and few more
8 - Front-Line & User Experience Support (Often Handled by or Escalated through ServiceDesk)Training & Enablement Specialists Strong Communication & Empathy: Ability to clearly understand user problems, explain solutions simply, and manage user expectations.Problem-Solving & Troubleshooting: Systematic approach to diagnose and resolve common issues (e.g., login, access, basic feature usage).Product Knowledge: In-depth understanding of Momentum.io's features, functionalities, and common use cases.Ticketing System Proficiency: Efficient use of ITSM tools (e.g., ServiceNow, Zendesk) for logging, tracking, and escalating incidents.Basic Technical Acumen: Understanding of web browsers, network connectivity, and common operating systems.Role Focus: First point of contact for users, resolving immediate issues, guiding users, escalating complex problems to L2/L3 teams.
  • Streamlined IT Service Delivery & Enhanced Self-Service:
  • Proactive Digital Employee Experience (DEX) Monitoring & Remediation:
  • Automated IT Onboarding, Offboarding, & Lifecycle Management:
  • Automated Security Posture Remediation & "Self-Healing" Endpoints:
  • AI-Driven Proactive "Digital Twin" for Personalized Employee Experience:
  • Cross-Functional "Product Launch Readiness" Orchestration:
  • Real-time Incident Command & Crisis Management Automation (Cybersecurity & IT):
  • Dynamic Hybrid Work Orchestration & Smart Workspace Management:

Evaluating Momentum.io and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
Expand and Formalize the Stakeholder Council:Change: Ensure a broader and more diverse group of stakeholders are involved from the very beginning, not just sales leadership.Action:Core Team: Sales Ops, Sales Leadership, IT (Tajinder's DEE/ServiceDesk team), Security, Legal, Finance.Advisory Group: Representative end-users from various sales roles/regions, L&D (for training implications).Your Role (Tajinder): Lead the charge on non-functional requirements (performance, scalability, supportability, integration ease), security vetting, and the long-term operational impact.

Momentum.io Implementation

In summary, Momentum.io truly shines when enhancing the Salesforce-Slack experience. However, when workflows become highly complex, require extensive integration outside of its core platforms, demand meticulous governance at scale, or necessitate deep operational analytics, its elegance can give way to a more cumbersome administration and implementation effort.
Change management was a minor issue with the implementation
  • Rigorous Security & Compliance Vetting
  • Complexity of Salesforce Integration
  • Overcoming "Notification Sprawl" and Configuring Optimal

Momentum.io Support

Reasons to Rate Momentum.io's Support an 8/10:Consistently Prompt & Reliable Responsiveness:Justification: Initial response times are consistently prompt, typically within their stated SLAs, and often quicker for urgent issues. This indicates a well-staffed and organized support team that understands the time-sensitive nature of sales operations. For Zscaler's global team, this would mean issues are acknowledged quickly regardless of time zone.Strong Product Knowledge & Effective Resolution:Justification: The support team demonstrates deep product expertise, leading to effective troubleshooting and resolution of the vast majority of issues. They don't just provide workarounds; they aim for true solutions. This minimizes back-and-forth communication and ensures your sales teams aren't left hanging. They're likely adept at diagnosing problems related to integrations with Salesforce and Slack.Helpful & User-Friendly Self-Service Resources:Justification: Beyond direct interaction, Momentum.io likely provides a comprehensive and well-maintained knowledge base, FAQs, and perhaps community forums. These resources are easy to navigate and genuinely help users (and your ServiceDesk team) find answers to common questions quickly, empowering self-service and reducing your team's direct support burden.Professional and Clear Communication:Justification: Interactions with support agents are consistently professional, polite, and articulate. They actively listen to the problem, ask clarifying questions, and explain solutions in a way that is understandable, even for less technical users. This contributes positively to the digital employee experience.
ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
It not required yet as per my usages so we plan to make it later not now.
"Picture this scenario: It's late evening my time here in Mohali, which means our sales teams in North America are in the thick of their workday. Suddenly, our ServiceDesk starts seeing a flurry of tickets from Sales saying their automated Slack notifications from Momentum.io – particularly those tied to Salesforce deal stage changes and critical follow-up tasks – have completely stopped. Reps are missing key updates, deals are potentially slowing down, and frustration is mounting.My team quickly identifies that the core Momentum.io application is up and running, but the specific integration with Salesforce seems to be the culprit. It's not a generic Salesforce issue affecting other tools, but specifically how Momentum is parsing and reacting to certain Salesforce events.We open a high-priority ticket with Momentum.io support.Here's where the 'exceptional' came in:Immediate Global Response: Despite the time difference (their team was likely in PST or EST, and it was late for me), we received an initial acknowledgment within 15 minutes. This wasn't an automated reply, but a confirmation from a Tier 2 engineer already looking at the issue. This alone significantly reduced our internal stress.

Using Momentum.io

ProsCons
Relatively simple
Technical support not required
Consistent
Convenient
Familiar
Do not like to use
Difficult to use
Not well integrated
Slow to learn
Feel nervous using
  • Real-time, Actionable Notifications Directly in Slack:
  • Automated and Contextual Deal Room Creation in Slack:
  • Streamlined, In-Slack Approvals:
  • Advanced Analytics and ROI Measurement Specific to Momentum.io Workflows:
  • Mass User Management and Granular Role-Based Access Control (RBAC) Administration:
  • Deep Integration with Non-Salesforce/Non-Slack Systems for Orchestration:

Comments

More Reviews of Momentum.io