End user engineer experience
Updated January 11, 2026
End user engineer experience

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Momentum.io
Generally that help in integration with zoom and other app which helps us to transction and that help to understand others query and do smooth transition
Pros
- Transcription
- Integration
- Collaborate app
Cons
- Please try to make it easy while integration as currently Gui has less feature that make it happen.
- Hope you guys have api token for okta available but please do help upload some documentation for that.
- Clean and clear steps by step document for integration
- Time reclaimed annually
- Deal cycle acceleration
- Crm data quality improvement
Do you think Momentum.io delivers good value for the price?
Yes
Are you happy with Momentum.io's feature set?
Yes
Did Momentum.io live up to sales and marketing promises?
Yes
Did implementation of Momentum.io go as expected?
Yes
Would you buy Momentum.io again?
Yes
Using Momentum.io
8 - using zoom integration and and few more
8 - Front-Line & User Experience Support (Often Handled by or Escalated through ServiceDesk)Training & Enablement Specialists Strong Communication & Empathy: Ability to clearly understand user problems, explain solutions simply, and manage user expectations.Problem-Solving & Troubleshooting: Systematic approach to diagnose and resolve common issues (e.g., login, access, basic feature usage).Product Knowledge: In-depth understanding of Momentum.io's features, functionalities, and common use cases.Ticketing System Proficiency: Efficient use of ITSM tools (e.g., ServiceNow, Zendesk) for logging, tracking, and escalating incidents.Basic Technical Acumen: Understanding of web browsers, network connectivity, and common operating systems.Role Focus: First point of contact for users, resolving immediate issues, guiding users, escalating complex problems to L2/L3 teams.
- Streamlined IT Service Delivery & Enhanced Self-Service:
- Proactive Digital Employee Experience (DEX) Monitoring & Remediation:
- Automated IT Onboarding, Offboarding, & Lifecycle Management:
- Automated Security Posture Remediation & "Self-Healing" Endpoints:
- AI-Driven Proactive "Digital Twin" for Personalized Employee Experience:
- Cross-Functional "Product Launch Readiness" Orchestration:
- Real-time Incident Command & Crisis Management Automation (Cybersecurity & IT):
- Dynamic Hybrid Work Orchestration & Smart Workspace Management:
Evaluating Momentum.io and Competitors
Not Sure
- Scalability
- Integration with Other Systems
- Ease of Use
Expand and Formalize the Stakeholder Council:Change: Ensure a broader and more diverse group of stakeholders are involved from the very beginning, not just sales leadership.Action:Core Team: Sales Ops, Sales Leadership, IT (Tajinder's DEE/ServiceDesk team), Security, Legal, Finance.Advisory Group: Representative end-users from various sales roles/regions, L&D (for training implications).Your Role (Tajinder): Lead the charge on non-functional requirements (performance, scalability, supportability, integration ease), security vetting, and the long-term operational impact.
Momentum.io Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Rigorous Security & Compliance Vetting
- Complexity of Salesforce Integration
- Overcoming "Notification Sprawl" and Configuring Optimal
Momentum.io Support
| Pros | Cons |
|---|---|
Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response | Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Support doesn't seem to care |
It not required yet as per my usages so we plan to make it later not now.
"Picture this scenario: It's late evening my time here in Mohali, which means our sales teams in North America are in the thick of their workday. Suddenly, our ServiceDesk starts seeing a flurry of tickets from Sales saying their automated Slack notifications from Momentum.io – particularly those tied to Salesforce deal stage changes and critical follow-up tasks – have completely stopped. Reps are missing key updates, deals are potentially slowing down, and frustration is mounting.My team quickly identifies that the core Momentum.io application is up and running, but the specific integration with Salesforce seems to be the culprit. It's not a generic Salesforce issue affecting other tools, but specifically how Momentum is parsing and reacting to certain Salesforce events.We open a high-priority ticket with Momentum.io support.Here's where the 'exceptional' came in:Immediate Global Response: Despite the time difference (their team was likely in PST or EST, and it was late for me), we received an initial acknowledgment within 15 minutes. This wasn't an automated reply, but a confirmation from a Tier 2 engineer already looking at the issue. This alone significantly reduced our internal stress.
Using Momentum.io
| Pros | Cons |
|---|---|
Relatively simple Technical support not required Consistent Convenient Familiar | Do not like to use Difficult to use Not well integrated Slow to learn Feel nervous using |
- Real-time, Actionable Notifications Directly in Slack:
- Automated and Contextual Deal Room Creation in Slack:
- Streamlined, In-Slack Approvals:
- Advanced Analytics and ROI Measurement Specific to Momentum.io Workflows:
- Mass User Management and Granular Role-Based Access Control (RBAC) Administration:
- Deep Integration with Non-Salesforce/Non-Slack Systems for Orchestration:
Yes, but I don't use it
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