Monetate is being used by the eCommerce team. We mainly use it to A/B test various parts of our website to help us decide if these changes should be permanently made to the website. This is because website changes will require an additional resource (which is outsourced) and has a long turnaround time.
Excellent support - this is where Monetate excels. Great onboarding and organisation from the very start. Training provided was also really well done and Monetate accommodated to a time that suits us, even though we are in different timezones. Whilst communication has decreased as we know the platform more and can create experiences ourselves, support is still available and they are quick to reply.
Overall, really happy with the onboarding, training and support provided. I would recommend to other brands as once you get the hang of the platform, it is pretty easy to do simple experiences yourself. Otherwise, Monetate and Lean Convert are always happy to execute our ideas whilst still giving recommendations on best practice etc.