Overall great experience with Monetate
May 29, 2019

Overall great experience with Monetate

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Testing and Optimization

Overall Satisfaction with Monetate

Monetate is being used by the eCommerce team. We mainly use it to A/B test various parts of our website to help us decide if these changes should be permanently made to the website. This is because website changes will require an additional resource (which is outsourced) and has a long turnaround time.
  • Really strong account service team who are very knowledgeable, insightful and quick to respond.
  • Platform is easy to use.
  • Experiences can be created internally once you have received training.
  • Still not 100% across the analytics/reporting component
  • Would be great if we had a local team, given the differences in time zones
  • We are unable to provide any hard numbers as this is confidential.
Helps us A/B test and optimise the website. Also supports our product launches and promotions.
Excellent support - this is where Monetate excels. Great onboarding and organisation from the very start. Training provided was also really well done and Monetate accommodated to a time that suits us, even though we are in different timezones. Whilst communication has decreased as we know the platform more and can create experiences ourselves, support is still available and they are quick to reply.
To create an experience, it is pretty intuitive as it is divided in the who, what, where etc. To create various actions, the tool is also quite useful. Overall, the platform is pretty easy to use. To get into more technical builds, a knowledge of javascript / coding would be beneficial.
Overall, really happy with the onboarding, training and support provided. I would recommend to other brands as once you get the hang of the platform, it is pretty easy to do simple experiences yourself. Otherwise, Monetate and Lean Convert are always happy to execute our ideas whilst still giving recommendations on best practice etc.