Motive is amazing for Trucking
April 24, 2025

Motive is amazing for Trucking

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

We use Motive for driver logging, sending loads, equipment/driver info, etc. Pretty much everything needed for trucking industry. Motive helps manage our fleet. All our drivers log in Motive, either manually or through ELD. I use Motive for compliance management for drivers and equipment.

Pros

  • Program format
  • Easy to use
  • Keeps track of specific location detail
  • Keeps track of HOS Violations
  • Reports for finding errors and issues

Cons

  • Customer service turnaround time
  • Getting proper resolutions pertaining to your case
  • Updates seem to interrupt smooth operation
  • Wish Motive could make reports we request or changes to current reports
  • Lots of vehicle gateway disconnects
  • Lots of mileage errors
  • Definitely improved safety
  • Helps us recognize safety issues before they arise
  • Drivers are not as happy as the company with logging
Support has been all over the place for about a year now. Most issues arise with support not reading through our emails to help with resolutions. Seems like they always have the same answer. No specific ways for specific problems.
Compliance, dispatch and safety have greatly benefited from Motive platform.
I don't think Motive makes us aware of issues in timely manner, sometimes.

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

Motive has helped with driver awareness with the AI cameras. It streamlines our work in compliance with the reports, putting everything right in front of us. There are so many issues with vehicle gateways and so much troubleshooting.

Comments

More Reviews of Motive