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Great for small business, but needs improvement to play with the big boys.
June 27, 2014

Great for small business, but needs improvement to play with the big boys.

Joshua Cedeño | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

MozyPro Windows 2.26.3.393

Overall Satisfaction with Mozy

Mozy is being used throughout several clients at my company and has been extremely reliable. The software is as set and forget as is comes. We have even come to prefer restoring files from the Mozy cloud over our local backups due to its easy to use interface and faster overall restore times. Great product for small businesses that can easily grow along with you.
  • Great easy to use interface
  • Quick backup times (only changes are backed up)
  • Quick and easy restores
  • Strong customer service
  • The only area that I see which needs improvement is Mozy's backup capabilities. Great for file backups and restores but needs more such as exchange backup support, and other database related products.
  • Better customer service though rarely needed.
  • Increased efficiency when restores are required of specific files
I have used different products such as Carbonite, Unitrends and Datto. Mozy is on a very similar level as Carbonite but has been more reliable overall from my experience. Unitrends and Datto have more complete products that offer a strong combination for local and cloud backup with more complete software support such as exchange and virtual environments. The big one being the virtual support which I believe is key for Mozy to better compete in the segment.
For the clients we have using this service, we fully plan to renew the subscription. However, that may change as our client's business grows and they have a need to add visualization and other server types to their environment.
I see Mozy as a great option for home and small business backups where standard files are more in use. If the colleague or client has servers with multiple sql servers or a virtual environment, my recommendation would be to a more complete backup option that allows for local back ups with cloud replication. However, with Mozy's quick and simple file restores, I could recommend it as and added level of file backup for increased business continuity.