MURAL is my go-to collaboration tool
May 10, 2021

MURAL is my go-to collaboration tool

Susan Gregory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MURAL (formerly

I use MURAL with multiple clients. It helps with collaboration, engagement, and learning online. I’ve used it to teach communication skills, to run strategic planning meetings, brainstorming sessions, and focus groups. I’ve created a calendar to manage social media. People miss being able to get together in person to share ideas around a flip chart or whiteboard. MURAL fills that gap. It’s much easier to use and more flexible than other whiteboard functions (such as whiteboard in Zoom). People can use it simultaneously or for asynchronous collaboration.


  • Strategic planning: You can build up the thought process on a large workspace and easily see how your conversation has developed.
  • Brainstorming: Easy for people to get started and add lots of ideas at the same time. Easy to move ideas around to see themes.
  • Focus groups: Participants can easily see their ideas being captured.


  • People accidentally type over their own content.
  • Doesn’t work on phones/tablets.
  • Without guidance, participants will type over others notes.
  • Large size of workspace
  • Ease of access: Can invite people without them needing to create an account.
  • Stickies function: Colorful, easy to create, move and group.
  • Frameworks such as calendars.
  • I have been able to continue my facilitation work.
  • It has improved my profile as a tech-savvy facilitator.
  • We have been able to have more efficient meetings.

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Particularly suited for detailed collaboration with multiple aspects or steps to the conversation. Because there is a learning curve, it is less suited to simple topics such as a short document review or to capture a short conversation. It’s best suited to groups that are open to learning new technology.


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