Nakivo Backup and Replication: a great solution even for small infrastructures

I never really had major issues, so I cannot speak for this kind of support request, but every time I had either technical or commercial doubts the support was just an email away. Both supports are quick and effective. When I had issues understanding the licensing model, a representative offered to call me and explain every detail via video call.

Once you understand how Nakivo Backup and Replication works (you can find is plenty of documentation online), the user interface is pretty clear, the wizard walks you through the configuration procedure and you don't really have any particular doubt. The recovery as well is straightforward, nothing to point out here.

I contacted a few times Nakivo representatives, once for technical doubt and the other ones for commercial ones. Both support services are fast and reliable.

Our customer has a small infrastructure, so we could make good use of the "one-shot" Nakivo license. Our customer does not need to pay a fee every year (although you are requested to pay a subscription in order to have updates and support, that is only fair) and we could grant them a top-notch product.

Nakivo Backup & Replication worked just fine in the above scenario. I don't have experience with larger infrastructures, but you can see you can add plenty of VMs, jobs, and destinations. You can recover both whole VMs and single files\directory and you can even balance the workload using multiple "transporters".

I already renewed our customer's license for one year of updates and support provided by the Nakivo Team.