Great Tool!
Updated January 20, 2016

Great Tool!

Alyssa Miron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetBase

My PR firm uses NetBase to help monitor and track our client's social media presence, sentiment around our clients and trending topics that relate to their industry. It breaks down who is saying what and lets us provide solid metrics to support our key social initiatives moving forward.
  • Monitor social conversations
  • Provide sentiment around conversations
  • Monitor social conversations around events and campaigns
  • Get better at determining what's good/bad/neutral sentiment
  • Easier/Friendlier UX
  • Have a person available to chat via IM directly from the site when using it
50 - Support behind PR and social media strategy
  • Growth in social program budgets
  • More effective measurements of social programs
  • Increased efficiency
I like the tool, but inevitably whether we continue to use it or not is out of my control.
Can it track competitors directly in the same dashboard? Can it monitor a given hashtag or campaign event? Can it pick up emojis and determine sentiment? (All are yes!)

NetBase Quid Feature Ratings

NetBase Reliability