Overall Satisfaction with NetBase
NetBase is used by a department of the agency to support various clients. It addresses listening and conversation.
- Finding trending conversations relevant to my brand
- Tracking competitors
- Integration with Facebook conversations
- Integration with Instagram conversations
- Ability to more easily drill down on conversations
- Deliver trending brand conversations to client
- Better customer service
- Insights into trends
I've been pretty impressed with the breadth of the capabilities NetBase has and it is fairly easy to use. It is integral to my day-to-day job role and providing superior service to clients.