NetBase for listening and reporting
Updated January 20, 2016

NetBase for listening and reporting

Laura Murray DePeters | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Dashboards

Overall Satisfaction with NetBase

NetBase is used by a department of the agency to support various clients. It addresses listening and conversation.
  • Listening
  • Finding trending conversations relevant to my brand
  • Tracking competitors
  • Integration with Facebook conversations
  • Integration with Instagram conversations
  • Ability to more easily drill down on conversations
3-5 people who are on the social media team.
  • Deliver trending brand conversations to client
  • Better customer service
  • Insights into trends
NetBase's Facebook capabilities are pretty limited, which I did not find to be an issue in Radian 6. Beyond that, I would recommend NetBase over Radian 6 - adhoc reporting is much easier.
I've been pretty impressed with the breadth of the capabilities NetBase has and it is fairly easy to use. It is integral to my day-to-day job role and providing superior service to clients.
I think NetBase is better for larger organizations and agencies with visible brands - I would not recommend for small brands.

Quid Feature Ratings

NetBase Reliability