NetBase Goes Above and Beyond to Get the Job Done
Updated January 20, 2016

NetBase Goes Above and Beyond to Get the Job Done

Allan Dunlap | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetBase

NetBase is being used for social listening to discover what a particular market segment is saying about the subject we are researching. It is used by our digital strategy department. It helps us discover what consumer sentiment is to give us a baseline for a project.
  • Depth of research - NetBase digs deep into every aspect of chatter around the web. From social sites to online forums, NetBase comes back with a plethora of chatter.
  • Organization - NetBase makes it easy to organize the topics you are researching. I can always find the report I am looking for without any trouble.
  • Customer Service - NetBase has great employees that are always checking in to keep me up to date on the product!
  • Sifting through initial results - Researching a topic returns an overload of information. While it's great to have all this info, it can be tricky to find the most meaningful. It would be great if NetBase could find a way to streamline results.
3 - Digital strategy, content strategy, metrics & analytics
  • Increased employee efficiency - Employees are able to analyze insights together and agree on results and provide results to other departments in the organization
  • Simplicity (time-saver) - NetBase has created a fast and one-stop place to gather info we need to gain insight and determine consumer sentiment
  • None
My company was already using NetBase when I arrived, and we have never seen a reason to use another product
It meets all our needs
NetBase is extremely well suited for social listening, which is what I use it most for.

NetBase Quid Feature Ratings

NetBase Reliability

It is easy to navigate, and all the tools I need to get the information I need are there.