CONSIDERING NETCHEX - PLEASE READ
October 31, 2023

CONSIDERING NETCHEX - PLEASE READ

SYLVIA HUNT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Netchex

PAYROLL, TIMECLOCK, COMPANY MESSAGES, AND USE SEVERAL OF THEIR SERVICES

Pros

  • IMPLEMENTATION WAS STRONG AND HANDLED WELL - BY NICOLE L.
  • THE DEMO AND THE PRODUCTS OFFER WERE WHAT GOT ME WANTING TO SWITCH FROM PAYCHEX
  • THE CUSTOMER SERVICE HAS BEEN GOOD

Cons

  • SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS
  • WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE
  • NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END.
  • SAVING MONEY
  • ONE PLACE TO GO FOR EVERYTHING PAYROLL/HR RELATED
THE COST, THE EASE OF USING THE SYSTEM, THE TIME TO DO PAYROLL

Do you think Netchex delivers good value for the price?

Yes

Are you happy with Netchex's feature set?

Yes

Did Netchex live up to sales and marketing promises?

Yes

Did implementation of Netchex go as expected?

Yes

Would you buy Netchex again?

Yes

I LOVE THE EASE OF THE TIMECLOCK AND PULLING INTO PAYROLL. PREVIOUSLY I HAD TIME CLOCK ON MY DMS AND PAYROLL THROUGH PAYCHEX. IT DIDNT INTEGRATE SO I HAD TO KEY IN EVERY SINGLE TIMESHEET....THIS IS SO MUCH EASIER.

ONLY THING I DONT LIKE IS ONCE YOU START PAYROLL IF SOMEONE TIME HAS TO BE FIXED YOU HAVE TO DELETE AND START OVER. THE ONLY PROBLEM I HAVE HAD WHICH IS NOT A BIG PROBLEM.

Netchex Feature Ratings

Payroll Management
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated

Comments

  • NANCY SOUKUP | TrustRadius Reviewer
    NANCY SOUKUP
    commented a year ago
    I DO NOT RECOMMEND THE NETCHEX SYSTEM TO ANYONE!!!! We have had nothing but problems after problems since implementation. You can never and I mean never get them to fix any issues. No one at Netchex will ever call you back. We have had many issues or Workers Compensation not being calculated and submitted correctly. Netchex still has not corrected Q2 and now Q3 is wrong. We are receiving delinquent notices because Netchex has not corrected their errors. NO ONE AT NETCHEX EVEN CARES!!!!!

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