Netchex

Score9 out of 10

31 Reviews and Ratings

What is Netchex?

Netchex is a HR, payroll, and tax administration software platform with solutions dedicated to recruitment, hiring, and onboarding as well as payroll, tax compliance, HR, time/attendance, benefits management, and analytics for these areas.

Categories & Use Cases

Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 9.2
Salary revision and increment management
Salary revision is the ability to modify individual employee pay.
Category average: 8.7
Benefit plan administration
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
Category average: 8.2

Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 9.1
Support for external payroll vendors
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
Category average: 7.9
Reimbursement management
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Category average: 8.2

SYLVIA HUNT

Controller in Finance and Accounting at CARTOWN KIA USA FLORENCE (51-200 employees employees)

Use Cases and Deployment Scope

PAYROLL, TIMECLOCK, COMPANY MESSAGES, AND USE SEVERAL OF THEIR SERVICES

Pros

IMPLEMENTATION WAS STRONG AND HANDLED WELL - BY NICOLE L.
THE DEMO AND THE PRODUCTS OFFER WERE WHAT GOT ME WANTING TO SWITCH FROM PAYCHEX
THE CUSTOMER SERVICE HAS BEEN GOOD

Cons

SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS
WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE
NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END.

Return on Investment

SAVING MONEY
ONE PLACE TO GO FOR EVERYTHING PAYROLL/HR RELATED

Alternatives Considered

Paychex Flex and CDK Drive

Sheryl Kirchner View profile

Personnel/CFO in Finance and Accounting at Chamberlain's Restaurant (51-200 employees employees)

Use Cases and Deployment Scope

We have used Netchex for eight years for all personnel and payroll, including NetBenefits. It is an important tool to track employee payroll records and rates. They are very responsive to issues or questions. Love all the reports as well. They were very quick to initiate reports for our PPP Loan document needs. Lots of great info in Netchex University as well!

Pros

Reporting
Client Support
Ease of Payroll Input
Health Insurance Integration
Communication with Employees
Employee Self-Service

Cons

Rate History Reports
Insurance Benefits Integrations
Overtime Rates for Restaurant Industry

Most Important Features

Payroll
Personnel Management
NetBenefits
NetCobra

Return on Investment

Payroll Reporting to Control Labor Costs
PPP Loan Help
Monthly Fees Are Reasonable
Fee Increases Are Minimal

Alternatives Considered

QuickBooks Desktop Premier and ADP Streamline Payroll

Other Software Used

QuickBooks Online, OpenTable, NCR Aloha Cloud

Dawn Fisher

COO (Chief Operating Officer) at O.B. One Communications (1-10 employees employees)

Use Cases and Deployment Scope

When we started with Netchex we just used the payroll and benefits. Because of its ease of use we have also added Performance management. It has essentially given us an on-line version of an employee file. We can track training and when it expires (which was always cumbersome), how employees are doing, time-off, and of course payroll and benefits.

Pros

Customer Service
Continually evolving the product
Always looking for feedback

Cons

If we could see the features that they have in the que just to give us an idea of long-term road map

Most Important Features

Time and Attendance
Benefits

Return on Investment

Positive - we use to print checks, now it's all direct deposit.

Alternatives Considered

ADP GlobalView Payroll

Other Software Used

Formstack for Salesforce, QuickBooks Online Advanced

Emily Simmons View profile

Human Resources Assistant in Human Resources at Emerald Lawns (51-200 employees employees)

Use Cases and Deployment Scope

Netchex helps us with many different functions like timecards, payroll, storing employee files for easy access, reports, and performance reviews. It is an easy and convenient app to use for employees and employers alike. It allows different levels of access, and the company can determine what employees get access to and how much we want to put in their hands.

Pros

Giving control to the company to determine how much is handed over to the employee to be accountable for.
Having an interface for storing and viewing employee documents such as licenses, emergency contact, correctives, and reviews outside of their physical file.
Providing means for employees to easily clock in and out as well as monitor their time.

Cons

I have noticed on the Time and Attendance Report some employees are not included despite when checking their personal accounts, the timecard does show they did clock in.

Most Important Features

Having employee timecards and payroll all done within the same program.
Being able to upload employee files to the system where managers at other locations can easily access.
Monitoring when licenses are going to expire through reports so that they can be renewed prior to any lapse.

Return on Investment

Has saved time by having tasks all in one place as well as an easy to use app for employees

Lillie Singletary

Human Resources Representative in Human Resources at Educator's Depot, Inc (11-50 employees employees)

Use Cases and Deployment Scope

Netchex is used for Payroll Services and also has great HR support functions and the excel spreadsheets are by far the best that I have used in several years. In the first couple of cases I had at the beginning of this year, the response time took way too long to get help. The response time on one case was 2 days. In the last several weeks Netchex response time has been getting better. Other than a couple of cases Netchex has been great and I would be happy to refer to another company.

Pros

Very knowledgeable on subjects ask
Customer Service does a great job
Cost is very affordable
Reports are easy to create in PDF or Excel

Cons

Response Time

Most Important Features

Payroll
HR Support
Easy to understand and work with

Return on Investment

Lower Cost Payroll Sevices
Employee Friendly
Great Excel Report For Labor Cost

Other Software Used

QuickBooks Desktop Enterprise

Netchex

What is Netchex?

Categories & Use Cases

Key Features

Top Performing Features

Direct deposit files

Salary revision and increment management

Benefit plan administration

Areas for Improvement

Pay calculation

Support for external payroll vendors

Reimbursement management

Reviews

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Cons

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Alternatives Considered

Use Cases and Deployment Scope

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Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Usability

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