Item: NetScaler
Rating: 9
Author: Verified User

Overall Satisfaction with NetScaler

Use Cases and Deployment Scope

We use NetScaler for external users to log in to use internal applications, some direct external accessible applications, and load balance some services. All staff depending on role and responsibility have some kind of access through NetScaler to a system or service. We migrated to this from Microsoft Remote Desktop services 7+ years ago and have been very successful since.

Pros and Cons

Pros

load balancing
virtual apps and desktops
brokering external to internal systems and services
vpn services

Cons

documentation, {...} can it be better
how-to set up a new service like webmail access to exchange, vpn services, etc
More user friendly web gui interface

Return on Investment

We had this set up before COVID and it saved us. We just added user licenses and scaled out our citrix farm and IT sat back and just monitored users from home.
Scales up and out with ease
Challenging to find NetScaler experts for advanced features you want to enable and use

Usability

NetScaler is very powerful and very scalable. It allows IT to focus on solving business issues and needs while using a tool it already owns. NetScaler software has come a long way to being more robust, more secure, and a little easier to use and administer. Hopefully this trend continues and more development is completed to move it to the next tier of capabilities.

Alternatives Considered

Microsoft Remote Desktop Connection Manager (RDCMan), ManageEngine Remote Access Plus, mRemoteNG and TeamViewer

NetScaler is in a class unto its own. With the ability to vpn, grant remote access, present apps and desktops (normal and 3D systems), add advanced networking and load balancing options, and scale easily it does not really have a direct competitor. Enterprise customers will find NetScaler very useful and a capable tool to grow with the organization.

Key Insights

Do you think NetScaler delivers good value for the price?

Yes

Are you happy with NetScaler's feature set?

Yes

Did NetScaler live up to sales and marketing promises?

Yes

Did implementation of NetScaler go as expected?

Yes

Would you buy NetScaler again?

Yes

Other Software Used

Cisco Secure Network Analytics, PRTG Network Monitor, ManageEngine ADAudit Plus

Likelihood to Recommend

Remote access is second to none. It just works. Load balancing is great on this too. Though the interface can be much better to set this up. Encryption and authentication services works but its so unbelievably difficult to navigate and set up. there is virtually no good docs out there to make it easy to set up and troubleshoot. Even training courses do a poor job of helping teach students much in this area.

Comments

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NetScaler is a scalable IT network and security tool