A solid customizable system.
June 24, 2025

A solid customizable system.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

Our entire clinic runs on NextGen Healthcare EHR. Business office, nurse and physician documentation, infusion documentation, patient portal, analytics. We have 12 specialty physicians in our practice who use this software on a daily basis. We use several plugins such as Luma, Instamed, NextGen Share, and we have interfaces between NextGen and our lab and radiology software.

Pros

  • Templates and documents are pretty easy to customize to meet our needs
  • Pre-visit insurance verification

Cons

  • PXP patient portal has been very buggy with a lot of downtime
  • Reporting tools can't always pull the data we're looking for
  • Support can be slow to respond at times.
  • Copy forward and my phrases save the doctors and staff a lot of time
  • Background business processor allows us to automate tasks
  • Real time eligibility checking saves us time checking insurance coverage.
One of our providers has been using NextGen Mobile with ambient assist to help document his office visits. He finds that it helps him keep track of key points of the patient interview. This in turn lets him focus his attention more on the patient and saves him quite a bit of time finishing up his final chart notes.
I like that we have a lot of options in NextGen Healthcare EHR to define our own workflows. This lets us customize how we want to use the system and what features we want to use or omit. We're able to make a lot of changes on the fly if we find that something isn't working for us.

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

The system has so many options that at times it can be overwhelming for users to try to find what they need. Tech savvy users can accomplish a lot in this software, but folks who aren't as good with computers can really struggle.

NextGen Healthcare EHR Feature Ratings

9.0
Real-time eligibility verification
9
Coding
9
Claims management
9
Patient billing
9
Financial Reporting
9
9.0
Automated appointment reminders
10
Calendar interface
8
Medical Inventory Management ()
Not Rated
7.7
Charting / document management
9
Templates
10
E-prescribing
10
Patient portal
5
Mobile/tablet support
3
Customization
9
10.0
HIPAA compliance
10
10.0
Multi-office / multi-physician capabilities
10

Comments

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