Good- But do your research
November 16, 2023

Good- But do your research

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

Speed time to resolve issues is not consistent. Calling an 800 line is frustrating when you have employees not able to communicate with clients. If you have the time to learn and navigate Nextiva it is great, but if you don't have a position designated to it, it can be over whelming if you are in a fast past environment.

Pros

  • Simple features
  • Admin control/access is good
  • Pricing

Cons

  • reliable access to a person. Our Account Manager seems to always need to refer us to the 800 #
  • many minor outages.
  • Communication is simpler and faster.
  • Call flow frees the receptionist

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

No

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

No

Self-learners or positions that allow for this integration, amazing. The bones and structure are great, but if you are someone who wears many hats, it will be frustrating. Nextiva is great if you are on the move, the app seems to work well and forwarding calls is a breeze.

Nextiva Feature Ratings

10.0
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
10.0
Video conferencing
10
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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